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Manage discounts in the Backoffice

Dutchie POS

This article applies to Dutchie POS.

Set up discounts in the Backoffice so you can apply them at the POS. Discounts can be applied manually by a user (with or without a manager PIN) or automatically when specified conditions are met, restricted to certain customers and products, applied only on certain days and times (happy hours, holidays, and daily deals), and activated by scanning or entering a code.

This article covers only core discount features. Bundled discounts offer more advanced options and flexibility.

Things to consider

  • Check your local cannabis regulations to make sure your discounts and promotions are compliant. Consider enabling these settings in the Backoffice under Settings > Location:
    • Only Discount Cannabis Items to a Minimum of $0.01 may be required to keep "buy one, get one" deals compliant in states that prohibit giving away free cannabis items.
    • Only Discount Items to their Cost prevents discounting any item below cost.
  • Permissions: Creating or editing discounts requires both View discounts and Edit discounts permissions. The Override discounts permission enables a user to manually edit Percent off price and Amount off price discounts and change the distribution of discounts in the register. Learn more about permissions.
  • Discounts are shared across all your locations, though you can restrict discounts to certain locations.
  • You can restrict discounts to certain customers by creating Customer groups before creating discounts.
  • If your Dutchie POS location is integrated with Dutchie Ecommerce and Discount Sync V2 is enabled, you will see additional Ecommerce options on the Discounts page in Dutchie POS.

Create and edit discounts

  1. Go to Marketing > Discounts.
  2. Click Create discount, or select an existing discount to edit it.

Primary options

The Details tab is where you choose the main features of a discount:

Field/option Description/notes
Name

Name the discount something distinct and easy to understand and identify.

Discount names also appear on customer receipts if the Itemize discounts setting is on. You can change this under Settings > Receipts.
Code

Required only if you make the discount applicable by code (see below).

Codes can be manually entered or scanned from a barcode.

If you've integrated Dutchie Ecommerce with Dutchie POS, you can create a matching coupon code in Dutchie Ecommerce which will automatically apply to the cart in Dutchie POS when a customer enters it on their Dutchie Ecommerce order.
Start The date that the discount becomes available.
End The date that the discount is no longer available. You can set the end date well into the future if you plan to offer it indefinitely.
Application method

Automatic: Apply the discount when certain conditions are met (see additional options and restrictions).

Manual: Apply the discount by selecting it from a list.

Code: Apply the discount by entering or scanning the code from above.

By Springbig or By Alpine IQ:

  • For Springbig, use the dropdown to select the corresponding Offer/Reward that you created in Springbig. The POS discount ID you entered for the offer in Springbig automatically populates in the Discount ID field in Dutchie POS.
  • For Alpine IQ, enter the corresponding Alpine IQ discount ID.

From this point, the available options depend on the application method you selected.

Automatic and by-code discounts

Field/option Description/notes
Discount stacking

Choose Yes (default) or No. This influences whether and how the discount can be applied when there are multiple discounts on a transaction:

  • Non-stacking discounts will “compete” with each other and only the best one will apply. Then any stacking discounts will apply on top.

  • Stacking = No means "this discount cannot stack on other discounts." It does not mean "other discounts are prevented from stacking on this discount."
Threshold

Minimum requirements for applying the discount. Choose from:

  • No threshold: no minimum number of items, spend, or weight.
  • Total items: customers must purchase a minimum number of items to get the discount:
    • If you choose Mix and match, enter the Min items the customer must purchase and the Per cart limit (maximum items that can be discounted)
    • If you choose Buy x get 1 enter the BOGO group size, or the total number of items required for the discount. For example, a "buy 1, get 1" would be a BOGO group size of 2. A "buy 2, get 1" would be a BOGO group size of 3.
      • Also choose whether to Apply discount to the lowest or highest priced items in the BOGO group.
  • Total spend: discount applies only when the cart subtotal meets or exceeds the Dollar amount you enter.
  • Total weight: discount applies only to carts with a minimum Threshold weight in grams.
Group by SKU

For discounts with a threshold, choose whether all items must be the same product/SKU to qualify for the discount.
Discount method

Choose from:

  • Amount off - each item
  • Amount off - total amount
  • Percent off
  • Price to amount - each item
  • Price to amount - total amount
  • Price to cost plus percent
Amount or percent

Enter the dollar amount or percent of the discount depending on your discount method selection.

 

Manual and third-party integrator discounts

Field/option Description/notes
Discount method

Choose from:

  • Amount off
  • Percent off
  • Price to amount
  • Price to cost plus percent
Apply discount method to

For amount off, price to amount, and price to cost plus percent, choose from:

  • Just one item
  • Each item in row (each unit of the same product)
  • Every item in cart
  • Distributed among every item

For percent off, choose from:

  • Just one item
  • Each item in row (each unit of the same product)
  • Apply to subtotal
Amount or percent

Enter the dollar amount or percent of the discount depending on your discount method selection.

 

Additional options

Click the Options tab to set these optional conditions:

Option Description Notes
Weekly recurrence Select days of the week and times of day when the discount is valid. Leave these boxes unchecked to make the discount valid on all days and times.
Available online? Choose whether to offer the discount online via Dutchie Ecommerce.  
Loyalty points to redeem Number of loyalty points a customer must use to get the discount. Applies to manual discounts only.
Restrict to customer type Restrict the discount to specific customer types (medical, recreational, etc.)  
Restrict to locations Restrict the discount to selected locations. By default, discounts are available at all locations.
Restrict to groups Restrict the discount to specific Customer groups. Inactive or deleted customer groups are not considered for the purpose of applying discounts.
Include non-cannabis items Yes/no A non-cannabis item is a product that has Cannabis product set to No on its Product Details tab.

Ignore net tax rates

If No, tax will be calculated on the discounted subtotal. If Yes, tax is calculated as if the discount was not applied.

This setting is designed to support Montana regulations.
Require manager approval A manager (a user with the POS Manager permission) must enter their PIN to apply the discount. Applies to manual discounts only.
Per customer limit How many times each customer can redeem the discount across all applicable locations.  
Redemption limit How many total times the discount can be redeemed across all applicable locations.

Only available for Code discounts.

The Register shows an error message when a user tries to apply a discount that has reached its redemption limit.
First time customer only
  • No: available to all customers who meet other conditions, regardless of purchase history.

  • Per Location: available to customers with no purchase history at a specific location. Customers can redeem the discount once at each location.

  • All Locations: available to customers and customers with no previous purchase history at any location. Customers cannot redeem the discount again at another location.

Not applicable to anonymous customers

Restrictions

On the remaining tabs, select which strains, categories, brands, vendors, product weights, product or inventory tags, pricing tiers, or individual products the discount applies to.

On each tab, choose the Restriction type (Restrict to or Exclude).

The Products tab shows only the products that meet your other restrictions.

Click the Restriction summary tab to see the full list of products the discount will apply to.

When you’re finished, click Create and refresh.

Delete a discount

Discounts are automatically hidden from the list and are no longer available at the register after the end date has passed. Select the Expired filter to view all discounts.

To permanently delete (deactivate) a discount:

  1. Go to Marketing > Discounts.
  2. Click the 3 dots next to the discount you want to delete.
  3. Click Deactivate.

Copy a discount

Save time creating similar discounts by copying and modifying a discount.

  1. Go to Marketing > Discounts.
  2. Select the discount you want to copy.
  3. Click the cog and select Copy.
  4. Click the back button to return to the discounts list. The copied discount appears with COPY added to the name.

Settings that affect discounts

Location settings

The following options are located in the Backoffice under Settings > Location:

  • Only Discount Cannabis Items to a Minimum of $0.01 may be required to keep "buy one, get one" deals compliant in states that prohibit giving away free cannabis items.
  • Only Discount Items to their Cost prevents discounting any item below cost.
  • Show Product Auto Discount Setting allows you to show or hide the Allow automatic discounts setting on products in the Catalog, which allows you to exclude a product from automatic discounts.
  • Round Percent Discounts rounds the dollar amount of a percentage-based discount to the nearest dollar. This is meant for dispensaries that want to keep transaction totals at even-dollar amounts and minimize the use of coins. For example, with this setting enabled:
    • A $15.00 item with a 10% ($1.50) discount becomes $13.00 because the discount amount is rounded up to $2.00 (or 13.33%).
    • A $15.00 item with a 9% ($1.35) discount becomes $14.00 because the discount amount is rounded down to $1.00 (or 6.67%).
    • This setting does not affect a user's ability to change the amount, percentage, or applicability of a manual discount.
  • Apply Loyalty as a Discount, Apply Loyalty as Cash Value, and Apply Loyalty Points Automatically to Cart. Learn more about these in Set up a loyalty program.

User settings

You can leverage User Settings to see event logs that allow you to see who made edits to your discount configuration. Go to Settings > Users:

  1. Click User Event Logs.
  2. Select Discounts from the dropdown. 
  3. Select a date range of changes that took place. 
  4. Click Run. 

From here you can use the Search bar to locate a specific discount or filter by Update to review the updates made. 

What’s next?

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