Troubleshoot issues with your cash drawer in Dutchie POS and Greenbits.
Things to know
- This article applies to both Dutchie POS and Greenbits.
Drawer doesn't open
- Make sure the drawer is unlocked, with the keyhole in a vertical position.
- If you can open the drawer with the key but it won't open automatically when you complete a sale, check the cable connection on the bottom of the drawer.
- Disconnect and reconnect the cable, pressing until you hear a click.
- Inspect the cable for any signs of damage and confirm the cable is connected to the port on the bottom of the receipt printer.
- Troubleshoot the receipt printer. If the receipt printer isn't connected to the Register, the cash drawer is also not connected to the Register.
Drawer doesn't close
- Make sure the drawer is unlocked, with the keyhole in a vertical position. The drawer won't close if the keyhole is in the locked (horizontal) position.
- See the next section and make sure that debris, coins, or bills are not blocking the inner drawer track.
Remove the till insert and inspect the opening mechanism
- Unlock and pull the cash drawer all the way out, then remove the plastic till insert.
- Inspect the interior for debris, damage, or stuck bills or coins.
- Replace the till insert and close the drawer.
- Try reopening the drawer with the key to test the opening mechanism.