• Wired barcode scanner troubleshooting
• Wireless barcode scanner troubleshooting

Wired barcode scanner troubleshooting

General troubleshooting

Check the cable connecting the scanner to the Register terminal. Disconnect and reconnect the cable to the scanner, pushing into the scanner body until it clicks. Inspect the cable for any signs of damage.

Reboot the Register terminal:

1. Sign out Dutchie POS or Greenbits.
2. Press and hold the power button on the back of the monitor until the Power Options Menu appears.
3. Select Reboot.
4. Wait until the device completes the reboot process and returns to the sign-in screen.

The aiming light pattern doesn't appear when pressing the scan button

1. Disconnect and reconnect the cable to both the scanner and Register terminal.
2. Inspect the cable and replace if there are signs of damage.

The aiming light pattern comes on, but the scanner doesn't read the barcode

1. Adjust the distance between the scanner and barcode and try again.
2. Ensure the barcode you are attempting to scan is not defaced or smudged. Attempt to scan another barcode.
3. As a last resort, follow the steps to factory reset the scanner before trying again.

The scanner reads the barcode, but has a communication issue with the Register terminal

1. Disconnect and reconnect the scanner USB converter cable.
2. Follow the steps to factory reset the scanner before trying again.

Wireless barcode scanner troubleshooting

• Check the USB cable connecting the scanner cradle to the Register terminal. Disconnect and reconnect the cable to the scanner cradle, ensuring both cable connectors are fully seated. Inspect the cable for any signs of damage.

• Place the scanner in the scanner cradle to pair the scanner with the cradle.

Reboot the Register terminal:

1. Sign out Dutchie POS or Greenbits.
2. Press and hold the power button on the back of the monitor until the Power Options Menu appears.
3. Select Reboot.
4. Wait until the device completes the reboot process and returns to the sign-in screen.

The aiming light pattern doesn't appear when pressing the scan button

1. If the scanner cradle light above the power indicator is not green, disconnect and reconnect the USB cable to both the charging cradle and Register terminal. Inspect the cable and replace it if there are signs of damage.
2. If the scanner shows no lit LEDs when in handheld mode, the scanner may need to be recharged. Place the scanner in the charging cradle. A solid green or slow-blinking amber battery indicator LED on the scanner indicates a successful power connection. If the LED is a fast blinking amber or is off, there may be a power connection issue on the cradle or scanner.

The aiming light pattern comes on, but the scanner doesn't read the barcode

1. Set the scanner into the charging cradle for 10 seconds to sync.
2. Adjust the distance between the scanner and barcode and try again.
3. Ensure the barcode you are attempting to scan is not defaced or smudged. Attempt to scan another barcode.
4. As a last resort, follow the steps to factory reset the scanner before trying again.

The scanner reads the barcode, but has a communication issue with the Register terminal

1. Set the scanner into the charging cradle for 10 seconds to sync.
2. As a last resort, follow the steps to factory reset the scanner before trying again.