Learn how to troubleshoot your scale for Dutchie POS and Greenbits.

Things to know

  • This article covers scale troubleshooting for both Dutchie POS and Greenbits.

Solve scale issues

Remove and reconnect serial cable

  1. Remove and reconnect the serial cable connected to the scale, ensuring the locking pegs are fully secured. 
  2. Remove and reconnect the serial cable and serial to USB cable, again ensuring the locking pegs are fully secured. 
  3. Inspect both cables for signs of damage, as damaged cables may need to be replaced.

Power-cycle the register terminal

  • The Register Terminal can be power-cycled following the steps detailed at Register Terminal Troubleshooting. The scale should be power-cycled by disconnecting from the power source for 30 seconds before reconnecting.

What's next?