Scale troubleshooting for Dutchie POS and Greenbits
This article applies to Dutchie POS and Greenbits.
Learn how to troubleshoot your scale for Dutchie POS and Greenbits.
Things to know
- This article covers scale troubleshooting for both Dutchie POS and Greenbits.
Solve scale issues
Remove and reconnect serial cable
- Remove and reconnect the serial cable connected to the scale, ensuring the locking pegs are fully secured.
- Remove and reconnect the serial cable and serial to USB cable, again ensuring the locking pegs are fully secured.
- Inspect both cables for signs of damage, as damaged cables may need to be replaced.
Power-cycle the register terminal
- The Register Terminal can be power-cycled following the steps detailed at Register Terminal Troubleshooting. The scale should be power-cycled by disconnecting from the power source for 30 seconds before reconnecting.