This article applies to Dutchie POS and Greenbits.

This article provides troubleshooting steps for both the register terminal for Dutchie POS and Greenbits.

Things to know

This article applies to Dutchie Register terminal devices like the one pictured below.

Most issues can be resolved by rebooting the Register terminal.

Sign out Dutchie POS or Greenbits.
Press and hold the power button on the back of the monitor until the Power Options Menu appears.
Select Reboot.
Wait until the device completes the reboot process and returns to the sign-in screen.

The following steps will clear the device’s cache and temporary files.

Sign out of Dutchie POS or Greenbits.
Quit the app by tapping the square icon on the bottom of the screen, then swipe up.
Press and hold the power button on the back of the monitor until the Power Options Menu appears.
Select Power off.
Wait 60 seconds.
Press and hold the power button to turn the device back on.

Make sure your Region setting is correct. Your Region name appears just after https:// in the URL you use to sign in to the Register on a computer. Tap Change Region to correct your Region.
Try changing your password by entering your email address into the Username field and tapping Forgot Password. Open the password reset email on another device and follow the instructions to reset your password, then try logging in with your new password.
If you don't receive a password reset email, this most likely indicates a network connectivity error on the Register terminal. See Register terminal network connection troubleshooting.
Quit the app by tapping the square icon on the bottom of the screen, then swipe up.
Relaunch the app and try signing in again.

What's next?