Learn steps to troubleshoot the Register terminal network connection for Dutchie POS and Greenbits.

Things to know

  • This article applies to both Dutchie POS and Greenbits.

This article applies only to hardware setups with a Dutchie Register terminal device like the one below:register terminal front.png

Before troubleshooting networking connectivity on your register terminal, make sure your network meets our recommendations.

A wired Ethernet connection to your Register terminal is best for stability and timely reporting, though a Wi-Fi connection is also supported.

 

Ethernet connection troubleshooting

  1. Make sure the Ethernet cable connecting your Register terminal to the network access port is securely connected on both ends. Inspect the cable and replace it if there are signs of damage.
  2. Confirm the green light on the Register terminal's Ethernet port is on. If the light is off or amber, this can be a sign of a physical connection issue.
  3. Confirm the ethernet connection symbol (<-->) is displayed at the top right corner of the screen.

Wi-Fi connection troubleshooting

  1. Navigate to the Wi-Fi app.
    • Tap the circle button at the bottom of the screen.
    • Tap the Wi-Fi Settings app.
  2. Select your desired network from the list.
  3. If your desired network is not on the list, toggle Wi-Fi off and then on. Then select your desired network from the list to reconnect to your network. You may need to re-enter your Wi-Fi network password.

Restart the POS app

If you are unable to login into the POS app due to internet/networking connectivity errors and have followed the above troubleshooting, perform a restart of the POS app by:

  1. Close the app by tapping the square icon on the bottom of the screen, then swipe up on the app.
  2. Relaunch the POS app, and retry logging in.

For additional network troubleshooting assistance, contact Dutchie Hardware Support.

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