Cova | Dutchie Ecommerce - Process pickup orders
This article applies to Dutchie Ecommerce.
Follow this guide to process pickup orders with the Cova point of sale and Dutchie Ecommerce integration.
Notice
Screenshots or steps may not be accurate
While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.
Things to know
- You must have appropriate settings permissions on your Dutchie Ecommerce user account to manage orders. Please see your account administrator to update your account.
Process a Dutchie Ecommerce Order
- When your customer places a pickup order through Dutchie Ecommerce, the new order will appear on your terminal.
- Click the blue “Confirm” button to print a terminal receipt containing all order information. A text message is automatically sent to your customer confirming that you have received the order.
- After clicking “Confirm,” a new order is automatically created in COVA and the order status in Dutchie Ecommerce becomes “Confirmed.” The order status will appear in gray text to indicate that it is now being processed in COVA.
- Prepare the order and when it’s ready, click on “Order Placed” in COVA within the individual order. A modal will appear. Select “Ready for Pickup” from the drop-down menu.
- A text message will automatically be sent to your customer informing them that their order is ready to be picked up.
- When you close the order in COVA, it will automatically be closed in Dutchie Ecommerce and move into “Past Orders” in your Dutchie Ecommerce admin Orders page.
Related orders help documentation
- Update ordering settings in Dutchie Ecommerce
- Cova | Dutchie Ecommerce - How to process delivery orders with COVA and Onfleet
- Cova | Dutchie Ecommerce - How to process delivery orders with COVA and Pineapple Express Delivery
- Cova | Dutchie Ecommerce - process and refund orders with Cova and payment integrations