Delivery Best Practices
A guide to implementing a great delivery service with dutchie
Setup
Your dutchie Customer Success Manager will set up the following items with you:
- Taxes
- Delivery minimums/fees
- Delivery zones
- Delivery Drivers (employees of dispensary)
- Identity pre-verification requirements (optional; required for recreational/adult use sales in Massachusetts)
- OnFleet Integration (optional)
Delivery Best Practice
- Delivery order is received and confirmed by the dispensary, using either the dutchie order terminal or the admin backend on a computer.
- If identity pre-verification is enabled, verify that the customer's submitted photo ID is valid.
- Prepare the order.
- Complete the State Seed-to-Sale tracking manifest (when required).
- Once the order is ready, select “Start Delivery” in dutchie and select the driver who will be delivering the order. NOTE: Drivers can be managed from the Users page in your settings.
- The selected driver will receive a text message from dutchie with a link to view order and customer information.
- Delivery Driver gathers the order, manifest, and any other pertinent items for delivery, and drives to the destination. NOTE: To remain fully compliant, follow the same route as dictated on the manifest.
- Delivery Driver arrives at the destination, greets the customer, and verifies their identity by checking a photo ID.
- Customer exchanges payment and the driver provides the customer with their order.
- Driver clicks “Complete Order” on dutchie delivery page on their mobile device, and the order is simultaneously closed out in dutchie.