Set up the Dutchie Ecommerce in-store kiosk

The Dutchie Kiosk provides customers with a convenient, in-store ordering option using touchscreen devices loaded with the dispensary’s menu.

Before you begin

  • Dutchie Kiosk is a free service, but you must provide your own in-store devices. Devices and networks should meet these minimum requirements:
    • Memory: 3GB RAM
    • Processor/CPU: 2.2Ghz x 4 cores
    • Network: 200mbps down
    • Recommended Browser: Chrome
  • You’ll need Store Settings permissions to manage Dutchie Kiosk settings.

How it works

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  1. Customers use the Dutchie Kiosk in-store to create and submit their orders for ASAP fulfillment. Payment options at Kiosk checkout will reflect the Payment Settings selected in the Admin Settings.
  2. Customers receive a custom success message on the Kiosk. You can customize this message from the Dutchie Kiosk settings.
  3. The shop receives a success message on their terminal alerting them of the new order.
  4. A receipt will be printed that displays a KIOSK receipt and a timestamp that says ASAP.
  5. Dutchie Kiosk orders appear in the Orders Tab and Terminal with a yellow Kiosk icon in the Current Orders queue.
  6. Once the order is ready, the dispensary clicks Ready for Pickup, and the customer pays for the order.

Set up Dutchie Kiosk

Ecommerce Dutchie Kiosk Navigation.png

  1. In Dutchie Ecommerce Admin, go to Settings > Ordering > Kiosk.
  2. Enable Kiosk Mode.
  3. Copy the Kiosk URL to use on your Dutchie Kiosk device. Add ?viewOnlyMode=true to the end of the URL if you don't want to accept orders from the Kiosk and only allow customers to browse your menu from the Kiosk.
  4. Choose whether to enable Session Timeout. 
    ecomm_settings_ordering_kiosk_session timeout.png

    This automatically shows an "Are you still there" message after your specified Inactivity timeout window.

    ecomm_kiosk_are you still there.png

    If a shopper doesn't tap Continue Shopping within 10 seconds, their cart is automatically emptied and the Kiosk goes back to a screen showing your logo until another shopper starts a session.

Kiosk options

  • Full Name Only: When checked, customers will see a single Full Name field. When unchecked, customers will see separate fields for First Name and Last Name.
  • Hide Phone Field: Phone numbers will show as “Unknown” on the admin order page.
  • Phone Required: Texts will be sent to the Consumer when phone numbers are required.
  • Hide Email Field: Email is not required, but this option will hide the email field.
  • Show Notes Field: Allows consumers to type notes. Depending on the dispensary’s operations, sometimes budtenders will enter the information on the Kiosk and will use the notes field to enter in-store specific operational items such as a budtender-specific code or number for tracking purposes.
  • Show Birthdate Field: Encourages to triple-check legal age.
  • Allow Anonymous Checkout: Adds an Anonymous Checkout option to the Kiosk checkout screen. Checking this box removes the name and phone number fields that are shown by default and allows the customer to submit their order without providing any personal information.
    ecomm_kiosk_anonymous checkout option on.png
  • Enable Directed Orders: This is found in your Kiosk Options and can be used if you have multiple Terminals, allowing you to specify which terminal the Kiosk orders will go to. The eligible Terminals will then show up as options for the Pickup At field in the Kiosk checkout modal.
  • The Medical Card field is not a Kiosk Option and will not display in the ID field at checkout. This is because medical customers will usually have their IDs checked in person at the time of payment.
  • Coupons are not supported at this time.
  • To disable Guest Checkout and remove in the login requirement for Dutchie Kiosk go to Disable Guest Checkout was enabled within Settings > Checkout settings, and click the Disable Guest Checkout toggle.

View and print a Kiosk order on the Order Terminal

To print and view kiosk orders on a Terminal, the Terminal must be configured to show Kiosk orders.

  1. Adjust the Terminal Order Source by clicking the small gear-shaped Settings icon in the upper right-hand corner of the Dutchie app on your Terminal.
  2. After clicking the icon, click Connected To.
  3. Choose from Pickup, Delivery, and/or Kiosk orders.

The Kiosk pick ticket shows the products in the order they were added to the cart by the customer. This can't be rearranged.

Adjust quantity thresholds for Kiosk orders

In-store thresholds may differ from online ordering thresholds. You’ll want to adjust these for Kiosk orders.

  1. Go to Settings > Integrations.
  2. Scroll through the cards and choose your POS.
  3. Scroll to Quantity Thresholds.
  4. Click Edit, and make any necessary adjustments.
  5. Click Save.

Dutchie POS order sync and the Kiosk

This applies to dispensaries that are using both Dutchie POS and Dutchie Ecommerce.

To make it easier for dispensaries using Dutchie POS to specify the source of an order and differentiate between pickup orders placed online and orders placed via in-store kiosks, the types of orders will appear differently when passed through Dutchie POS.

Keep your Kiosks secure

Once you’ve set up your Dutchie Kiosks, you’ll want to keep your devices secure and limit browsing to your in-store menu. You should lock down the Kiosk so that customers cannot navigate to other sites.

  1. Hide all other apps on the device.
  2. Adjust the security settings on the browser app to only allow browsing dutchie.com.
  3. Hide the search bar on the internet browser.
  4. See more best practices for using iPads with Dutchie Kiosk.
  5. See more best practices for using Android devices with Dutchie Kiosk.

Additional reading

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