What to do when a Dutchie Ecommerce order contains a sold out item

This article applies to Dutchie Ecommerce.

Sometimes items sell out before an order is fulfilled. Follow these steps to inform the customer and remove the sold-out item from your menu.

Things to know

When items are sold out, it's ideal to contact customers directly to offer alternate options.
The order must contain at least one item in order to delete items from the order. If there is only one item in the order, add the replacement item before deleting the sold-out item.
Items will remain inactive if they come back in stock in the future. You'll need to activate them in Dutchie Ecommerce for them to show up again on your menu.

Contact the customer to let them know.
- You can click on the order to open it and view your customer's contact information.
Edit the order to remove the sold-out item and add any new items to the order.
After editing the order, click "Save" and proceed with processing the order.

Adjust the quantity of the item in your POS so that it accurately reflects "0" items are available.
- Your menu will automatically sync with Dutchie Ecommerce, and remove the item from the menu within the next 10 minutes.
If you do not have permission to edit items in your POS, inactivate the item on your Dutchie Ecommerce menu by clicking "Menu" on the left-hand side of the page.
To inactivate an item, type the name of the item in the search bar on the upper right-hand side of the page. A list of matching items will appear below.
Inactivate and remove the item from the menu by clicking the toggle next to the item's name.