To troubleshoot missing products or discrepancies on your Cova-integrated Dutchie Ecommerce menu, try these steps to sort it out on your own.

Notice

Screenshots or steps may not be accurate

While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.

Things to know

  • You must have appropriate settings permissions on your Dutchie Ecommerce user account to manage integrations. Please see your account administrator to update your account.

View Cova integration settings in Dutchie Ecommerce

Access your Integration Settings, by navigating to Settings > Integrations, and click into Cova.

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Troubleshooting Steps

  • When was the last Integration Sync? Your Dutchie Ecommerce menu should auto-sync every 10 minutes or so. Check the "Last Sync" time in the top right corner of your Integration Settings. 
    If "Last Sync" is before inventory changes were made, wait for the next sync.
    If "Last Sync" was several hours ago, reach out to Support for the next steps.
  • Check your Quantity Thresholds: Is the quantity shown in Cova less than or equal to the quantity threshold?
  • Map out all Categories: Are all categories in Dutchie Ecommerce mapped out? Categories set to "Select Category" have not been mapped since they integrated over.
  • Location: Is the product in question in the correct "Location" in Cova? Some choose to use the Location feature for Vault products or to split Rec and Med menu
  • Compare product configurations: If you are trying to locate a product, or you want it to display properly, try checking the back end of your product and comparing it to a similar product, or one that was added around the same time to be sure that they are set up the same.
  • Double-check all setting fields, ensure there are no typos in fields such as username, passwords, Client ID, Client Secret, Company ID, Store ID, and rooms (if any).  
    Note: Incorrect password and username credentials can be collected from the email apisupport@covasoftware.com. COVA will have the username and password to send to the users. When you get the information from COVA, they will navigate to Dutchie Ecommerce > Settings > Integrations > COVA > Settings. Once the correct username and password are entered, the menu will sync as expected. 

Still need help?

If these steps still do not resolve the issue, then take screenshots of the pricing details, quantity details, or alternate quantity details in the My Catalogue page in Cova to display all batches. 

Include screenshots for the items that were compared in your inventory in the troubleshooting steps above for the Dutchie Ecommerce support team to work with as well. Send all screenshots to Dutchie Ecommerce Support with a description of the issue.