Cova | Dutchie Ecommerce - How to cancel an order with COVA and payment integrations

Learn how to cancel an online order when Dutchie Ecommerce is integrated with COVA point-of-sale, and Merrco or Moneris for payment processing.

Notice

Screenshots or steps may not be accurate. While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.

Things to know

  • Merrco and Moneris payment integrations are only available for dispensaries located in Canada.
  • You must have appropriate settings permissions on your Dutchie Ecommerce user account to view integrations and orders. Please see your account administrator to update your account.

Follow this process to cancel an order with COVA and Merrco or Moneris

In Dutchie Ecommerce Admin 

  1. Locate the order in your Dutchie Ecommerce admin account within Past Orders on the Orders page.
     
    • To view your past orders, select Past Orders from the drop-down menu.
    • Use the Search Bar to search for the order by order number or customer name, and open the order by clicking on the blue order number. 
      BUqnWvPb8fqLQfv4F8kFWZeXwWRkpggkYpmvsf6PYB7Ysxm5aUcJCUJnWhLSMSMcfh3FxbwDVNHLwltYLsTzGcn4wGWQEP3dZITuOLY5bNtfypDg76mI87ysEgbmXTuf1NQliTsl.png
  2. After opening the order, click Cancel Order in the bottom right-hand corner of the page, and a pop-up modal will appear.
    • Note for Merrco transactions: If you need to cross-reference a Dutchie Ecommerce order with the corresponding transaction in Merrco (Netbanx), click View Merrco ID within the Payment section of the order details at the top of the page. 
      IFsMwP6QW5zkjkdr47Kd71yd28LL1TLoDjM0H-uNLx-0Mohv4qHH_WLcElCXg2XOQLNb6c2jnRn_eFgW66anLQKxEV4-gU5ukaD2MBx9V3FG-Nk9S0-SfFwhTBppXAQzqh_3Ig_x.png
  3. Select a reason for the cancellation and click the blue “Submit” button.
    • You may send an optional text message to your customer confirming the order cancellation by clicking the “Notify the customer via text message” checkbox.va9H1Mtnl_xTOaNEEI8StBlkjzJxWhIyWrp8Fd9KaRWX_7hmuKbRZyt4p3WLxnWYrqw0HE3ZtbqXKLwgB-38s-9N-DVY6sowmuKUiT-a8_QPKv0-UQ1gr1KSDJ2ONrZvX2Q1EGjA.png
  4. A confirmation page will appear indicating the total amount of the order to be refunded. Upon clicking the blue “Confirm” button, the order will be cancelled in Dutchie Ecommerce and a credit will be processed in your payment integration account.
    dhslcUY91BHRZz3cJE91pjbt1I7d7O69NOxJFpNbzVfTaJFRpQbyuW5lV9X7em-rAVYU1rbj8iRidCYRnnr1TXT7-wQMbjkacIvR6o1lPE3AoBW9i23E2rvAimDKGZthQDMNgEuS.png

 

In COVA 

Now that you've canceled the order in Dutchie Ecommerce, refund the order in COVA to balance your inventory.

 

Customer refund inquiries

Note: It may take 3-5 business days for the refunded credit to appear on your customer’s credit card.

 

For any additional questions regarding the payment integrations and specific refunded orders, please contact your Merrco or Moneris representative.

Related help documentation

 

Was this article helpful?