Dutchie POS | Dutchie Ecommerce - Process orders
This article applies to Dutchie Ecommerce.
If you have Order Sync enabled, you can have your Dutchie pickup and delivery orders sent to Dutchie POS.
Things to know
- For pre-paid orders in Canada, you will see “Pre Payment (Canada)” as the defaulted payment type."
How to match orders between Dutchie Ecommerce and Dutchie POS
By customer profile information
Dutchie POS matches customer information coming from Dutchie Ecommerce to existing customer/patient profiles in Dutchie POS using the following attributes, in order of importance:
- Medical Marijuana State ID
- Phone Number
- Last Name + date of birth
If Dutchie POS has multiple customer profiles with the same information, Dutchie POS matches the Ecommerce order with the oldest matching customer profile. If an Ecommerce order appears in Dutchie POS under a different name or customer profile, it is likely because there are multiple profiles with the same email address or phone number.
By order number/transaction reference
Dutchie Ecommerce and Dutchie POS each automatically generate their own unique Order ID/Order # for each order. The Ecommerce Order ID and POS Order # will, therefore, not match.
To help you match corresponding orders between the two, the Dutchie Ecommerce Order ID appears in Dutchie POS in the Transaction Reference (Ref) field:
If REF does not appear on your customer cards in the guest list, go to Register > Configure > Cards in the Dutchie POS Backoffice and ensure the box for Transaction reference number is checked for each applicable guest list status. See Configure your location's customer cards for more information.
The Transaction reference number field is editable in the register, so if a user edits this field, the Ecommerce order number will be lost.
Pickup Order Workflow
- When a consumer places a pickup order in Dutchie, the order will appear in your Current Orders tab in Dutchie Admin or on your Dutchie Terminal.
- Click Confirm to confirm the order.
- The order will then show as confirmed and managed in Dutchie POS.
- In Dutchie POS, you’ll find the order in the Guest List section.
- Click on the order to start fulfillment.
- You will now see a REF # in the left side of your order, this is the associated Dutch Order ID so you can match each order seamlessly between your POS and your eCommerce Fulfillment lanes.
- To fulfill the order, go to the Dutchie POS Pre-Orders Cart. The products should be populated. Add a lot or batch to each item.
- When the order is ready, Select ‘Notify’. This triggers a text or email notification to the consumer to let them know their order is ready for pickup.
- In Dutchie, the order will automatically move to the Past Orders section and be in the Closed status.
- When the customer arrives, click Checkout on the top right of the modal, and at the bottom of the modal to complete the sale.
Delivery Order Workflow
- When a consumer places a delivery order in Dutchie, the order will appear in your Current Orders tab in Dutchie Admin or on your Dutchie Terminal.
- Click Confirm to confirm the order. This will send a text message to the consumer saying that their order has been confirmed.
- The order will then show as confirmed and managed in Dutchie POS.
- In Dutchie POS, you’ll find the order in the Guest List section. The order will say Delivery in the delivery swimlane.
- Click on the order to start fulfillment.
- Note: You will now see a REF # in the center of your order, this is the associated Dutchie Order ID so you can match each order seamlessly between your POS and your Ecommerce Fulfillment lanes.
- To fulfill the order, go to the Dutchie POS Pre-Orders Cart. The products should be populated. Add a lot or batch to each item.
- When the order is ready, Select Notify. This triggers a text or email notification to the consumer to let them know their order is on the way and will also mark the order as In Transit in Dutchie.
- In Dutchie, the order will then automatically move to the Past Orders section and be in a Closed status.
- When the order is delivered to the customer, click Checkout on the top right of the modal, and at the bottom of the modal to complete the sale.
Order Cancellation
Canceling an order in Dutchie POS will automatically move the order to the Cancelled queue in Dutchie — however, the cancellation text will not be sent. Note that an order prepaid through a payment integration like Merrco will not automatically be refunded. To refund a prepaid order or ensure that the cancellation text is sent to the customer:
- In Dutchie Ecommerce Admin, locate the order in the Cancelled order queue, and open it.
- Click Cancel order.
- Fill in the cancellation reason and select the box to notify the customer via text.