Notice

Screenshots or steps may not be accurate

While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.

 

If you are looking for missing products or trying to sort out a pricing or details discrepancy on your Dutchie Ecommerce integrated menu, try these steps to sort it out on your own.

Things to know

  • If you are unable to access any of the settings discussed in this article, you may not have the correct permissions. Reach out your account administrator to update your permissions.

Troubleshooting Steps

Access your Integration Settings by navigating to Settings > Integrations, and click into Dutchie POS.

  • When was the last Integration Sync? Menu should auto-sync every 5 minutes or so. Check the "Last Sync" time in the top right corner of your Integration Settings.
    • If "Last Sync" is before inventory changes were made, wait for next sync.
    • If "Last Sync" was several hours ago, reach out to Support for next steps.
    • Note: Quantities will sync over at quicker intervals than the regular menu sync interval.
  • Verify your Rooms settings. See Dutchie POS | Dutchie Ecommerce - Sync rooms to your integrated menu for more information.
  • Check your Quantity Thresholds: Is the quantity shown in Dutchie POS less than or equal to the quantity threshold?
  • Map out all Categories: Are all categories in Dutchie mapped out? Categories set to "Select Category" have not been mapped since they integrated over.
  • Check that the Online Available field is set to “Yes” in Products > Catalog > Online Product Details (this is the most common misconfiguration).
  • Grams/Concentration should match the weight of the product.
  • The Low Inventory Threshold in Dutchie POS is set too high. This is located within each product's page from the Catalog.
  • Compare product configurations: If you are trying to locate a product, or you want it to display properly, try checking the back end of your product and comparing it to a similar product, or one that was added around the same time to be sure that they are set up the same.

Still need help?

If these steps still do not resolve the issue, then take screenshots of the Product details in Dutchie POS, as well as in the Inventory. Any screenshots displaying all other available lab results can be helpful as well. 

Include screenshots for the items that were compared in your inventory in the troubleshooting steps above for the Dutchie support team to work with as well. Send all screenshots to Dutchie Support with a description of the issue. 

What next?