Having issues with your Flowhub integrated menu? Use this article to troubleshoot and solve your issues.
Notice
Screenshots or steps may not be accurate. While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.
If you are looking for missing products or trying to sort out a pricing or details discrepancy on your Flowhub integrated Dutchie Ecommerce menu, try these steps to sort it out on your own.
Access your Integration Settings, navigate to Settings > Integrations, and click into Flowhub.
If you are unable to access any settings you may not have settings permissions on your Dutchie Ecommerce user account. Please see your account administrator to update your account.
Troubleshooting Steps
- When was the last Integration Sync? Menu should auto-sync every 10 minutes or so. Check the "Last Sync" time in the top right corner of your Integration Settings.
If "Last Sync" is before inventory changes were made, wait for next sync.
If "Last Sync" was several hours ago, reach out to Support for next steps.
- Check your Quantity Thresholds: Is the quantity shown in Flowhub less than or equal to the quantity threshold?
- Map out all Categories: Are all categories in Dutchie Ecommerce mapped out? Categories set to "Select Category" have not been mapped since they integrated over.
- Check that the room in Flowhub is marked For Sale.
- Compare product configurations: If you are trying to locate a product, or you want it to display properly, try checking the back end of your product and comparing it to a similar product, or one that was added around the same time to be sure that they are set up the same.
Still need help?
If these steps still do not resolve the issue, then take screenshots of the product search in Flowhub to display all batches, as well as the product details. To display the product details, highlight the product to populate them to the right-hand side of the menu.
Include screenshots for the items that were compared in your inventory in the troubleshooting steps above for the support team to work with as well. Send all screenshots to Dutchie Ecommerce Support with a description of the issue.
What's next?