Cova | Dutchie Ecommerce - How to process delivery orders with COVA and Onfleet
This article applies to Dutchie Ecommerce.
Learn how to process delivery orders with COVA point-of-sale and the Onfleet/Dutchie Ecommerce integration.
Notice
Screenshots or steps may not be accurate
While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.
Things to know
- You must have appropriate settings permissions on your Dutchie Ecommerce user account to view integrations and manage orders. Please see your account administrator to update your account.
- Note: COVA is not integrated with Onfleet and orders must be closed separately within each platform.
Follow this process to process delivery orders with COVA and Onfleet
In Dutchie Ecommerce
- When your customer places a delivery order through Dutchie Ecommerce, the new order will appear on your terminal.
- Click the blue “Confirm” button to print a terminal receipt containing all order information. A text message is automatically sent to your customer confirming that you have received the order.
- After clicking “Confirm,” a new order is automatically created in COVA and Onfleet. The order status in Dutchie Ecommerce is “Confirmed,” and the order status will appear in gray text to indicate that it is now being processed in COVA and Onfleet.
- In your Dutchie Ecommerce Settings > Integrations > Onfleet > Settings, when the “Confirmation” option is selected for under “Setup,” new orders from Dutchie Ecommerce are sent directly to Onfleet upon confirmation of the order and placed in the "Unassigned" tasks.
- Gather all items in the order and begin the task in Onfleet by assigning a driver for the delivery. Upon assigning a driver, Onfleet automatically sends a text message alerting your customer that their order is in transit.
- After delivering and completing the order in Onfleet, it is automatically closed in Dutchie Ecommerce and moves into “Past Orders” in your Dutchie Ecommerce admin Orders page.
In COVA
Close the order in COVA separately to complete the transaction and balance your inventory.