Commonly declined credit cards when using payment integrations for Dutchie Ecommerce in Canada

Review commonly declined credit cards when using Dutchie Ecommerce payment integrations, to troubleshoot customer checkout errors in Canada.

Things to know

  • You must have appropriate settings permissions on your Dutchie Ecommerce user account to view payment integrations. Please see your account administrator to update your account.

Commonly declined card types

The issuing banks of the following card types may decline cannabis transactions:

  • CIBC VISA Debit
  • CIBC VISA
  • Bank Of Montreal World Elite MasterCard (Canada)
  • Royal Bank of Canada (also referred to as RBC Visa)

Consumers may contact their bank and request that the bank enable online cannabis purchases for their card.

Prepaid cards

If AVS is enabled – the zip code or postal code needs to be accurate to what is on the pre-paid card packaging.

Failed attempts

If the customer tries to use the same card and is declined multiple times, the total amount reported will reflect the number of attempts, so it can look like the overall decline is much greater than it actually is.

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