Fulfill and refund dutchie orders with Greenline and payment integrations

If you're a store that is set up with Greenline and a payment integration, you may find this article helpful in walking through how to process and refund dutchie orders!

Let's get started.

Fulfill a dutchie order:

1. When a customer places a Pick-up Order through your dutchie menu the following should happen:

• New order appears on the terminal(iPad) with an audio notification

• New order appears in the Parked Sales Queue in Greenline

2. Tap Confirm on the iPad/Orders page in dutchie to signify that the order has been acknowledged. This will trigger an SMS (text message) to the customer to let them know that the dispensary is working on the order.

3. Locate the order in the Greenline Parked Sales Queue and change its status to Ready for Pickup.

• Prepaid Orders: The order is sent to the Greenline Parked Sales queue for fulfillment, as well as the Sales List for revenue tracking. Order status should be managed from the Parked Sales queue.

• Non-Prepaid Orders: A new order is created in the Greenline POS, as well as in the Parked Sales queue. Fulfillment of the order should be managed in the Parked Sales queue and the order should be tendered at the POS.

4. When the customer arrives to pick up the order:

• If the order is NOT prepaid: At the Greenline point of sale, the order should be tendered and payment should be accepted. Once the transaction is complete, the order should be moved into Completed status in the Greenline Parked Sales queue.

• If the order is prepared: Move the order into Completed status in the Greenline Parked Sales queue.

Refund a dutchie order

1. Locate the order in your dutchie account within Past Orders on the Orders Page.

2. Select Cancel Order in the bottom right-hand corner of the page and a pop-up modal will appear.

3. Select a reason for the cancellation and click the blue Submit button. You may send an optional text message to your customer confirming the order cancellation by clicking the ​Notify the customer via text message​ checkbox.

4. A confirmation page will appear indicating the total amount of the order to be refunded. Upon clicking the blue Confirm button, the order will be canceled in dutchie and a credit will be processed in your payment processing account. Now that you've canceled the order in dutchie, refund the order in Greenline to balance your inventory.