Learn how to cancel an order in Ecommerce after a customer has submitted it.
Things to know
- The majority of orders (even pre-orders) are paid for during pickup or delivery, so canceled orders only need to be refunded if/when pre-paid through a payment processor like Merrco.
Cancel the order in Dutchie Ecommerce
- Contact your customer to explain why their order is being canceled.
- From the Dutchie Ecommerce admin page, go to Orders.
- Open the order and click Cancel Order.
- From the drop-down menu, select a reason for canceling.
- If you would like to notify your customer of the order cancellation via text message, check the box below the drop-down menu. The reason selected for cancellation will appear in the text message. If you've enabled order status emails, the customer will also be notified of the order cancellation via email.
- Click Submit. The order will be canceled immediately and removed from your account.