1. Pull down on the Dutchie Ecommerce app to refresh (just like most mail and social apps).
2. Ensure the device is connected to the internet (not just wifi) by printing a test receipt.  Go to Settings [top right corner] > Troubleshooting > The printer is no longer printing receipts > Print test receipt.
3. Restart the app by double pressing the home button, then swipe up on the Dutchie Ecommerce app to close it.  Wait 10-15 seconds, then reopen the app.

1. Make sure the printer is connected only to the iPad and power. Connecting other devices to the printer may lead to malfunction.
2. Check that the printer has paper and it is loaded properly. The paper feeds over the top of the roll, not from underneath.  There's a helpful diagram inside the door of the printer for reference.
3. Make sure the cable from the iPad to the back of the printer is connected to the "iPad" USB port.
4. Print a test receipt. Go to Settings > Troubleshooting > The printer is no longer printing receipts > Print test receipt.
5. Restart the app by double pressing the home button, then swipe up on the Dutchie Ecommerce app to close it.  Wait 10-15 seconds, then reopen the app.

Reset your Dutchie Ecommerce Terminal

Many common issues and errors can be resolved by resetting the Dutchie Ecommerce Terminal by following these instructions.