Troubleshooting your Dutchie terminal
How to solve printer and connectivity issues.
- Pull down on the dutchie app to refresh (just like most mail and social apps).
- Ensure the device is connected to the internet (not just wifi) by printing a test receipt. Go to Settings [top right corner] > Troubleshooting > The printer is no longer printing receipts > Print test receipt.
- Restart the app by double pressing the home button, then swipe up on the dutchie app to close it. Wait 10-15 seconds, then reopen the app.
Printer Isn't Working
- Check that the printer has paper and it is loaded properly. The paper feeds over the top of the roll, not from underneath. There's a helpful diagram inside the door of the printer for reference.
- Make sure the cable from the iPad to the back of the printer is connected to the "iPad" USB port.
- Print a test receipt. Go to Settings [top right corner] > Troubleshooting > The printer is no longer printing receipts > Print test receipt.
- Restart the app by double pressing the home button, then swipe up on the dutchie app to close it. Wait 10-15 seconds, then reopen the app.
Still no luck? Contact us at (866) 838-8244 or support@dutchie.com.