FAQs & Troubleshooting
A product isn’t displaying on my menu, but it’s in stock!
- Confirm that the product is above your set Quantity Thresholds.
- Check your Category Mapping - a product that falls under an unmapped category will not display on your menu. See the Menu Management article for more.
- Capture a photo/image of the product, along with the sellable quantity, from your point-of-sale and send it to support@dutchie.com. They’ll get it figured out!
Why is my product’s name in dutchie different than its name in my point-of-sale system?
- Dutchie’s Content team may periodically review your menu and edit menu items to align with our best practices. That could mean editing the name to follow a “Brand | Product | Quantity” naming convention, adding an Image, adding a Description, etc.
- This is an added value that dutchie provides at no cost for its dispensaries. Reach out to your dedicated Customer Success Manager with questions!
How do I get my dutchie menu on my website?
- Easy! Log in to your account at admin.dutchie.com and navigate to Settings > scroll down to Embedded Settings. You’ll just copy/paste that embed code into the body of the respective menu page on your website.
A product’s price on dutchie is different than its price in my point-of-sale.
- This could be as simple as a quick adjustment to your tax settings, or a more complex issue involving your integration. Regardless, let dutchie figure it out for you! Simply email your dedicated dutchie Customer Success Manager, or support@dutchie.com, with a screenshot of the product and its price from your point-of-sale. We’ll take it from there!
How does dutchie handle abandoned orders?
- Our recommendation is to add verbiage to your website stating that all orders will be placed back on the sales floor at the close of business.
How can I send text messages to my customers from dutchie?
- The Telephone Consumer Protection Act has extremely stringent requirements surrounding unsolicited text messages to consumers. For that reason, dutchie doesn’t support the ability to send custom text messages to customers from the platform directly.
- However, dutchie does send automated text messages to your customers when an order is Confirmed and/or Ready for Pickup.
- If you need to cancel a customer’s order, you are able to notify them via an automated text. To do so, select the ellipses ( . . . ) on the right of the customer’s order information on the iPad > select Cancel Order > select the reason for the cancellation from the drop-down. Be sure to select the check-box to “Notify the customer via text message”, and dutchie will send an automated text message to the customer that states your reason for cancelling and includes your dispensary’s phone number, should the customer need to contact you.