Fix blank labels and other errors by resetting label templates
You may need to reset the label templates stored in your printer's memory if:
- Labels are printing, but don't reflect a recent change required in your state. In this case, reset label templates from one of your Registers.
- Labels are coming out blank, or printing with small illegible text or other unusual patterns. In this case, reset label templates from a web browser.
Reset label templates from a Register
Take these steps when Greenbits has informed you of an update to your state's labels, but the update is not reflected when you print labels.
- Sign in to any Register.
- Select the menu icon.
- Select Label Printer.
- Select Reset All Templates.
This resets the templates on all label printers that are connected to the same network/router as the Register, and forces each printer to fetch an updated template from Greenbits.
Reset label templates from a web browser
- Get the current IP address of your printer by printing a Network Configuration label.
- Zebra ZD410: Press and hold the feed and cancel buttons for 2 seconds.
- Zebra LP2824 and GX420d: Press and hold the feed button until the green light flashes once, then release.
- On the Network Configuration label, note the IP ADDRESS.
- Go to a computer, tablet, or smartphone that's connected to the same network/router as your printer.
- Open a new browser window and enter the IP address in the web address bar, ignoring any leading zeros. For example, if your Network Configuration label reads 010.001.012.082, enter 10.1.12.82. This takes you to a configuration page for your printer.
- Select Directory Listing.
- If prompted to enter a password, enter 1234 and select Submit Changes.
- Select Delete for each of the file names listed in blue.
- For each file, enter the password 1234 and then confirm by selecting Delete.
- A "queued for deletion" message appears. Select Directory Listing to return to the previous menu.
- Repeat steps 7-9 until all files listed in blue are deleted.
- Reboot the printer and retry printing.