Connect your label printer to the Greenbits Back Office

Before you begin

• Set up your label printer and connect it to your network. If you are in Nevada, use the recommended Zebra GX420d label printer. For all other states, use the recommended Zebra ZD410 or ZD411 label printer.
• Regardless of model, the printer must have an Ethernet connection.

Getting started

1. In Back Office, select the Settings gear > Label Printer.
2. The next steps depend on your browser version:
   • If you see an option to Install Label Printing Extension continue to Set up the Chrome label printing extension below.
   • Otherwise, you should see Configure Greenbits Label Printing App. Continue to Set up the label printing app for Mac or Set up the label printing app for Windows below.

Set up the Chrome label printing extension

This is a legacy setup that is not supported on the latest versions of Google Chrome or other browsers.

1. Select Install Label Printing Extension, and then Add To Chrome.
2. Once installed, select Launch app from your Chrome Extensions menu, or Launch Printer Config from the Label Printer page in Back Office.
3. A Label Printers pop-up window appears.
   • If your computer and printer are connected to the same network, the printer's IP address will appear. Select Set Default, and then Test Print.
   • If no printer appears automatically, or you want to connect to a different printer, select the gear in the upper right. Enter the IP Address from your Network Configuration label, leaving out any leading zeros. For example, if the label reads 010.001.012.082, enter 10.1.12.82. Select the check mark.
   • Select Set Default, then Test Print.
4. A test label with the barcode *1234567812345678* prints.
5. You're now ready to start printing labels.

Set up the label printing app for Mac

Download and install the app

1. In Back Office under Settings > Label Printer, click Download for Mac.
   
2. Open the downloaded .dmg file.
   
3. Click and drag gb-printers-manager.app to your Applications folder.
   

Configure printers

1. In your Applications folder, double-click gb-printers-manager.app to open it.
2. When the app opens, it should automatically detect any printers connected to your network.
   
   If no printers appear automatically, click the cog wheel in the upper right, then enter the printer's IP address from its Network Configuration label (with no leading zeros) and port number 9100. Click Add Device.
   
   
3. Identify the printer you want to use based on its IP address (you can have more than one printer connected to your network) and select Set As Default. 
   
4. Click Test Print. If you get a successful test print, you’re ready to print labels. Otherwise, see FAQs and troubleshooting.
   

Set the app to automatically launch 

The label printing app must remain open in the background on your computer. Quitting the app will disconnect your label printer from the Back Office. 

You can relaunch the app any time by going to Settings > Label Printer in the Back Office, or you can set the app to automatically open every time you log in to your computer by right-clicking the app in your Dock and selecting Options > Open at Login.

Set up the label printing app for Windows

Download and install the app

1. 1. In Back Office under Settings > Label Printer, click Download for Windows.
      
   2. Open the downloaded .exe file.
      
   3. If you see a message like the one below, click More info and then Run anyway.
      

Configure printers

1. 1. When the app opens, it should automatically detect any printers connected to your network.
      
      If no printers appear automatically, click the cog wheel in the upper right, then enter the printer's IP address from its Network Configuration label (with no leading zeros) and port number 9100. Click Add Device.
      
      
   2. Identify the printer you want to use based on its IP address (you can have more than one printer connected to your network) and select Set As Default. 
      
   3. Click Test Print. If you get a successful test print, you’re ready to print labels. Otherwise, see FAQs and troubleshooting.
      

Set the app to automatically launch 

The label printing app must remain open in the background on your computer. Quitting the app will disconnect your label printer from the Back Office. 

You can relaunch the app any time by going to Settings > Label Printer in the Back Office, or you can set the app to automatically open every time you log in to your computer by going to Start > Settings > Apps > Startup and then selecting the toggle for Greenbits Printer App to turn it On.

FAQs and troubleshooting

How can I find my IP?

With your printer connected, test your printer connection to print a Network Configuration label with your IP address. 

If you are entering the IP address manually, leave out any leading zeros. For example, if your Network Configuration label reads 010.001.012.082, enter 10.1.12.82.

What is the default port for the Greenbits Label Printing App?

The default port is 9100. 

What should I do if the printers show as disconnected?

• Ensure the IP address and port 9100 are entered correctly.
• Click Refresh in the app window.
• Try clicking Test Print anyway to see if the printer responds.

Can you connect more than one printer?

Yes. Be sure to select a default printer by clicking Set As Default, even if only one printer is connected.

Recommended troubleshooting steps

See Back Office label printer troubleshooting for more troubleshooting steps.