How to Fix Sales With Patients Erroneously Attached

If you have sales that failed to report due to having a patient erroneous assigned to a recreational sale, you can fix them by removing the patient and resubmitting the order on the State Link page. This will happen if your store is not permitted to make patient sales.

Action you need to take

1.  Investigate the sale by clicking on the Order number. 
2. Select Remove Patient and Resubmit.
3. Select Resubmit.
4. Go to Package History and ensure that it was sold with a Traceable Sales Receipt ID.