Express Check-in Overview and Set-up

When your store uses Express Check-In, your reception staff can add customers to Greenbits and check them in by scanning their Driver's License or state ID card. Express Check-in speeds up check-in from the Back Office and means you can deliver better customer service.

Why do I want to use Express Check-in?

• Finding existing customers and adding new ones is as fast as an ID scan.
• The Express Check-in scanner automatically adds name, date of birth, Driver's License/state ID number, expiration date, and address to your customer profiles.
• The Express Check-In scanner detects expired IDs and under-21 IDs.
• Greenbits applies points toward your Loyalty Program to checked-in customers, when budtenders ring a sale for them.
• Your budtenders save time by not having to look up customers at the Register.
• Your budtenders can personalize sales by viewing purchase history, accessing stored documents, and recording notes about regular customers.

How do I set up Express Check-in?

1. Buy a Zebra DS9308DL scanner.
2. In Greenbits, turn on the Customer Queue.
3. On the computer you use to access Back Office to check in customers, connect the Zebra DS9308DL scanner to a USB port.
   
4. Using the printed guide that comes with the scanner, calibrate by scanning one of the barcodes in the guide.
   • You'll see this under USB Step 2 - Set up interface (Scan Host Barcodes) in the guide:
     

After that, you can start scanning IDs and checking customers in from the Back Office.

How do I check in customers if I don't have Express Check-in?

• If you own a recreational store in Oregon or Massachusetts, you can't use Express Check-In because of local laws about saving customer information. Here's how to check in recreational customers without creating a profile.
• If your store is in California and you have a Magstripe Magtek reader, you can use this workflow.
• You can check customers in manually.