When your store uses Express Check-In, your reception staff can add customers to Greenbits and check them in by scanning their Driver's License or state ID card. Express Check-in speeds up check-in from the Back Office and means you can deliver better customer service.
Why do I want to use Express Check-in?
- Finding existing customers and adding new ones is as fast as an ID scan.
- The Express Check-in scanner automatically adds name, date of birth, Driver's License/state ID number, expiration date, and address to your customer profiles.
- The Express Check-In scanner detects expired IDs and under-21 IDs.
- Greenbits applies points toward your Loyalty Program to checked-in customers, when budtenders ring a sale for them.
- Your budtenders save time by not having to look up customers at the Register.
- Your budtenders can personalize sales by viewing purchase history, accessing stored documents, and recording notes about regular customers.
How do I set up Express Check-in?
- Buy a Zebra DS9308DL scanner.
- In Greenbits, turn on the Customer Queue.
- On the computer you use to access Back Office to check in customers, connect the Zebra DS9308DL scanner to a USB port.
- Using the printed guide that comes with the scanner, calibrate by scanning one of the barcodes in the guide.
- You'll see this under USB Step 2 - Set up interface (Scan Host Barcodes) in the guide:
- You'll see this under USB Step 2 - Set up interface (Scan Host Barcodes) in the guide:
After that, you can start scanning IDs and checking customers in from the Back Office.
How do I check in customers if I don't have Express Check-in?
- If you own a recreational store in Oregon or Massachusetts, you can't use Express Check-In because of local laws about saving customer information. Here's how to check in recreational customers without creating a profile.
- If your store is in California and you have a Magstripe Magtek reader, you can use this workflow.
- You can check customers in manually.