Greenbits support may ask you to clear your browser’s cache in some circumstances. Greenbits only supports the Google Chrome web browser.
Chrome
Windows
- Select the menu icon in the top-right corner.
- Select History, then History again.
- Select Clear Browsing Data.
- Check Browsing history, Cookies and other site data, and Cached images and files.
- From the Time Range drop-down, choose All time.
- Select Clear Data.
- Close and restart Chrome for the clearing to take full effect.
Mac
- Select Chrome from the menu bar at the top of your screen.
- Select Clear Browsing Data.
- Check Browsing history, Cookie and other site data, and Cached images and files.
- From the Time Range drop-down, choose All time.
- Select Clear Data.
- Close and restart Chrome for the clearing to take full effect.
For more more information on clearing Chrome's cache, visit Google's documentation.
iPad
- Click and hold the Power button until the "slide to power off" appears.
- Let go of Power button.
- Select and hold the Home button until you return the home screen.
- Shutdown and Restart the iPad for the clearing to take full effect.
For more information on Restarting your iPad, visit Apple's documentation.