FAQs: Greenbits Billing

If you have questions about your bill that aren't covered here, contact Support by starting a chat in the Back Office during business hours and selecting Billing.

Is my information safe?	Yes, Greenbits uses an encrypted and PCI compliant payment processor, so we do not store your payment information.
Why has my bill changed?	There are two reasons your bill might have changed: If you have multiple locations, we combined all of your locations into one invoice. We updated your sales tax. Sales tax is based on the location of your store.
Why did you auto-charge me?	When you added a payment method, you must have enrolled in auto pay. If you prefer to enter your credit card information every month, contact Support to opt out of auto pay. The fastest way to do this is by starting a chat in the Back Office during business hours and selecting Billing.
Can I mail you a check or a money order? Can I pay by wire transfer?	If you pay annually or quarterly, you can pay by check. If you pay monthly, you can only pay through a credit card or ACH (electronic check). We cannot accept wires or money orders.
How do I update my credit card or billing information?	Contact Greenbits support.
How do I get my invoice sent to another person?	Contact Greenbits support.