In this article, learn to troubleshoot the Dutchie Register terminal for Dutchie POS and Greenbits.
Things to know
- You can use the steps in this article to troubleshoot both Dutchie POS and Greenbits.
This article applies to Dutchie Register terminal devices like the one pictured below.
General Dutchie POS Register terminal hardware troubleshooting
Ensure each device is connected to a working power source. Fully power-cycle the terminal tablet and problem peripheral device. The Dutchie Register terminal can be power-cycled by:
- Before rebooting the Dutchie Register terminal, ensure you are fully logged out of your POS account. You can do this in Dutchie POS by clicking your username in the upper right or in Greenbits by selecting the top left menu icon and pressing Sign Out.
- Close the app by tapping the square icon on the bottom of the screen then swipe up on the app.
- Power down the Dutchie POS Register terminal by pressing and holding the raised power button on the back of the terminal.
- Tap Power off on the Power Options menu that appears.
- Let the terminal sit for 60 seconds.
- Power the POS Register terminal back on by pressing and holding the power button.
- Tap the POS app icon to launch your POS register.
Additional hardware troubleshooting steps
- Inspect the cables connected to the problem device. Ensure each connection end of the cable is properly seated. Check the length of the cable for cuts, bends, or other signs of damage. For devices with power bricks, reset each end of the power cord connection.
- Peripheral devices should be power-cycled by disconnecting from the power source and tablet for 30 seconds. Then reconnect the power source first before reconnecting it to the tablet.