Reset your Dutchie Ecommerce Order Terminal

Notice

Are you experiencing issues with your Dutchie Ecommerce Order Terminal?

  1. Try these Dutchie Ecommerce order terminal troubleshooting steps.
  2. If the troubleshooting steps outlined in the above article do not solve your issue, you should try to reset your Dutchie Ecommerce Terminal.
  3. If you continue to experience issues with your Dutchie Ecommerce Order terminal after attempting troubleshooting steps and resetting, contact Dutchie Support.

Two methods to reset your Dutchie Ecommerce Terminal

  • A quick terminal reset to reconnect the iPad to Dutchie Admin.

  • A hard Terminal reset to reconnect the printer to the iPad.

Perform a quick Terminal reset to reconnect the iPad to Dutchie Admin

A shake and reset clears all data from the Dutchie app and starts the device with a new 5-digit code to add the Device to Dutchie Admin. 

  1. With the Dutchie app open, grasp the iPad firmly.
  2. Physically shake the device to generate the prompt to Reset Data.
  3. Select Clear all data.
  4. A new 5-digit code will appear.
  5. In Dutchie Admin, select Settings > Devices > Add a Device. Note that this requires the Store Settings user permission.
  6. Enter the 5-digit code provided on the Dutchie App.

Activation codes to add devices are time-sensitive. If the initial code provided has timed out, tap Get Help > Generate New Code.
order terminal_get help.png

Perform a hard Terminal reset to reconnect the printer to the iPad 

A hard reset unplugs and restarts the Terminal iPad and Printer, in a very specific order, to ensure that the Terminal is correctly set up to process orders. 

To perform a hard reset, following these steps:

  1. Close the Dutchie app, by double-clicking on the circle button and swiping up on the app.
  2. Turn off Wi-Fi in the iPad's Settings app.
  3. Shut down the iPad by heading to the Settings app > General > Shut Down.
  4. Once the iPad is completely shut down, unplug the iPad from the charge cable.
  5. Open the back of the printer and unplug all cables.
  6. Wait for 60 seconds.
  7. Plug the iPad charge cable and power cord back into the printer.
    • There should be nothing else plugged into the printer.
    • Make sure that the iPad charge cable is plugged into the port labeled "iPad" on the printer before you plug it into the iPad.
  8. Plug the iPad charge cable in to the iPad. The iPad should start to turn on.
  9. Open the iPad's Settings app and turn on Wi-Fi.
  10. Wait for 60 seconds for Wi-Fi to reconnect.
  11. Open the Dutchie app.
  12. Print a test receipt by clicking on Settings in the top right corner > Troubleshooting > The printer is no longer printing receipts > Print test receipt.

These reset steps will disable auto-confirm on order terminal devices. If auto-confirm was enabled before the Terminal reset, you will need to contact Support to re-enable auto-confirm on the Terminal.

Additional information

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