Use this article to troubleshoot issues syncing your Greenbits POS and Dutchie online menu.
Problem
- Menu synchronization failure between Greenbits POS and Dutchie's online menu.
- Online orders being accepted for products with zero inventory or below the set threshold.
- Items that should be turned off online are still visible on the Dutchie menu.
Cause
A recent password change can affect API key authentication and cause menu synchronization failure between Dutchie and Greenbits.
Notice
This can be prevented in the future with API Key menu integration
Solution
Step 1: Verify Recent Password Change
- Check if the Greenbits password was changed around the time the issue started.
Step 2: Re-enter Greenbits Credentials
- Log in to admin.dutchie.com.
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Navigate to Settings > Integrations and click on Greenbits.
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On the Settings tab, re-enter your Greenbits Username and the new Password.
Step 3: Confirm Menu Sync
- After re-entering credentials, wait for a few minutes.
- Check the synchronization status on admin.dutchie.com.
- Ensure the menu sync status shows as "Complete" and is up-to-date.
Step 4: Check Specific Products
- Identify specific products causing synchronization issues.
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Verify the inventory levels for these products in the Greenbits backoffice.
- If the issue is solved: Skip to Step 6.
- If NOT solved: Move to Step 5.
Step 5: Contact Dutchie Support
- If the issue persists, reach out to Dutchie Support via chat or support ticket.
- Provide details about the problem, steps taken, and any error messages encountered.
Step 6: Future Proof
- Ensure password changes don’t affect synchronization in the future by confirming menus are integrated via API keys.