How do I cancel and refund Pay by Bank (Dutchie Pay) orders?
This article applies to Dutchie Ecommerce.
Dutchie Pay is now Pay by Bank, powered by Plaid!
Over the next few weeks, you’ll see some changes to our articles about Dutchie Pay.
Dutchie Pay is now called Pay by Bank, and we'll be changing this throughout our documentation. You may see some articles or screenshots that still use Dutchie Pay as we work to change it throughout our help center.
Pay by Bank, powered by Plaid is the same great product, with the same great features, just with a brand new name!
Canceling an order in Dutchie Ecommerce that’s been paid via Pay by Bank does not trigger the refund automatically. Pay by Bank does not support funds reimbursement for returns. Therefore, retailers are responsible for issuing these refunds via cash/store credit depending on the store's policy.