Dutchie Ecommerce troubleshooting guide: loss of connection to in-store Dutchie kiosk printer

Troubleshoot issues with Dutchie Kiosk printer connection

Problem

Loss of connection to the store kiosk printer is preventing the receipt and printing of online and in-store orders.

Cause

1. Disconnected Hardware - The kiosk printer may have become physically disconnected from the iPad, interrupting the communication between the devices.
2. Software Glitch - A software malfunction or glitch in the Dutchie app could be hindering the transmission of orders to the printer.
3. Network Issues - Network connectivity issues, such as a weak Wi-Fi signal or network congestion, may be preventing the iPad from communicating with the printer effectively.
4. Printer Configuration - Incorrect printer settings or configurations on the iPad may be causing the failure to print orders.

Solution

1. Reconnect Kiosk to iPad
   • Access the Dutchie iPad settings and navigate to "Connected To."
   • Select "Kiosk Orders" to establish the connection between the iPad and the kiosk printer.
2. Check Hardware Connections
   • Verify that the kiosk printer is securely connected to the iPad via cable or Bluetooth, depending on the setup.
   • Ensure that the printer is powered on and has an adequate supply of paper.
3. Restart Devices
   • Power off both the Dutchie iPad and the kiosk printer.
   • Wait for a few minutes before restarting both devices to allow for a complete reset.
4. Update Software
   • Check for any available updates for the Dutchie POS app in the App Store.
   • Install any pending updates to ensure that the app is running on the latest version.

Confirm Dutchie Kiosk printer connection

1. In the order terminal app, select the Settings gear in the upper right corner. 
2. Select Connected To and select all order types that you want to appear on the terminal.
   
3. Choose an Order Sorting setting and verify that the Printer Status is Connected.