Discounts troubleshooting in Dutchie POS - A non-cannabis discount is not showing online
Troubleshoot a non-cannabis discount that is not showing in Dutchie POS.
Things to know
- It can take 10-20 minutes for a discount to sync.
Problem
You are having trouble with one of your discounts not showing online.
The discount is working at the POS and everything appears to be configured properly.
Include non-cannabis items is set to No and is available online set to Yes.
Solution
This is likely an issue of incorrect configurations.
- From Dutchie Backoffice go to Discount Details Include non-cannabis items set to Yes and Save.
- Allow 10-20 minutes for the discount to sync.