Troubleshoot changes to your loyalty program in Dutchie POS.

Problem

You need to change the accrual rate for your loyalty program. For example:  You would like to change loyalty point accrual from 2 points per dollar spent to 1 point per dollar spent.

 

Solution

  1. From Dutchie Back office go to Marketing > Loyalty.
  2. The rate should be set to 1 to equal 1 point for every dollar.
    •  Note: The discount needs to be a manual discount type to see the loyalty redemption option in the options tab of the discount itself when you create it, or use Apply loyalty as cash value to redeem.

Additional reading