Automatic discount set up is not applying to one product.

Problem

You have an automatic discount set up that is working but not applying to one product.

For example you have a Buy 2 for $10 deal for all of a brand's gummies. It works if you put 2 cherry flavored gummies in a cart, but if you put 1 cherry and 1 lemon flavored gummies in the cart, the discount does not apply.

The constraint is set up with total items: 2 and a restriction for the overall brand.

Solution

You may need to add the brand to a catalog item (in this case, the individual flavor).

  1. Navigate to Discount > Review Restriction Summary.

  2. If the [brand] [individual type] are not listed, navigate to Products > Catalog > [Individual type] > Brand > Blank.

  3. Add Brand to Catalog item.

  4. Click Save.

Additional reading