PrintNode is now only required for Backoffice label printers and remote fulfillment printing (i.e., multiple registers printing pick tickets to the same receipt printer). We recommend switching all other printers to WebUSB.

• Remove printers from PrintNode
• Windows only: Install printer drivers
• Set up printers in the Register
• Set up an A&D scale in the Register
• Remove a WebUSB device

Remove printers from PrintNode

To switch point of sale receipt and label printers to WebUSB, first remove them from PrintNode. 

1. Go to https://api.printnode.com/app/login and sign in with the PrintNode email and password shown in the Dutchie Backoffice under Settings > Devices > Printers.
   
   
2. In PrintNode, select Devices.
3. Click the trash icon next to a printer you want to switch to WebUSB. 
   
   If you don't see a trash icon, open the PrintNode desktop app and deactivate the printer(s) you want to remove by unchecking the boxes in the Printers tab, then quit the PrintNode app.
   
4. Repeat for all other printers you want to switch to WebUSB.
5. In the Dutchie Backoffice, go to Settings > Devices > Printers and click Sync printers.
6. Refresh the page. The printers you removed from PrintNode should disappear from the list of printers below.
   

Windows only: Install printer drivers

A third-party driver must be installed on each printer to support WebUSB connection to Windows computers or Surface tablets. Mac users can skip this section.

Once you've installed this driver, you won’t need to manage or install printers through Windows device settings anymore and you will be able to manage all printer connections directly in the Chrome web browser.

Download the Zadig application

Zadig is a Windows application that is used to install the required USB driver on your printer(s). To get started, download and run the .exe file. 

When asked if you want to allow the app to make changes to your device, click Yes.

Connect printers

Connect a receipt or label printer to your Windows device using a USB cable. You can use a USB hub or adapter as needed. Connect only one printer at a time.

Install the driver

These steps will replace any driver previously installed on the printer, and as a result, the printer may no longer work with applications other than Dutchie POS (including PrintNode) unless you uninstall the Zadig driver and restore the original driver.

1. Open the Zadig application and select Options > List all devices.
   
2. Choose your printer from the dropdown.
   
3. Click Reinstall Driver. Installation may take several minutes.
   
4. Repeat the above steps for all printers that you want to connect via WebUSB, including both receipt and label printers.

Set up printers in the Register

Receipt, fulfillment, z-report, and label printers all have the same setup steps, except that label printers also have a default label selection:

1. Connect your receipt printer and/or label printer to your Register device via USB. You can use USB hubs or adapters as needed.
2. Select Settings from the left navigation menu.
   
3. Select Label printer or Receipt printer.
4. Select Add new printer.
   
5. Select Authorize printer.
   
6. A browser pop-up will show connected devices. Select your printer and then Connect.
   
7. Click Done.
   
8. Your printer should now appear in the dropdown. Choose whether to Auto-print receipts/Auto-print labels, and Print a test receipt or label.
   For label printers, also select the Default label that this register should use.
   
9. Click Save settings and then Return to settings to connect another printer.

Set up an A&D scale in the Register

WebUSB connection is not supported for non-A&D scales. If your scale is a different brand, continue using the 232key app to connect to a Dutchie Register.

1. Use an RS232 serial cable and USB-to-serial adapter to connect your A&D scale to your register device. You can use a USB hub or adapter if you need additional USB ports or your device has USB-C ports.
2. Sign in to the Dutchie Register and select Settings from the left navigation menu.
   
3. Select Scale.
   
4. Select Add new scale.
   
5. Select Authorize scale.
   
6. A browser dialog will prompt you to connect to a serial port or USB-serial controller. Click Connect.
   
7. Click Done.
   
8. Click Advanced settings and then Auto-configure scale.
   
9. Click Save. You should now see the weight reading from the scale appear in the Test weight reading field in the Register. You may need to press the PRINT button on your scale to transmit the weight reading.
   

Remove a WebUSB device

To remove a WebUSB device, reset its WebUSB permission in your Chrome settings:

1. Click the three vertical dots near the upper right of your Chrome window and select Settings.
2. Navigate to Privacy and security > Site Settings > Additional permissions. 
   
3. Under USB devices, click the trash icon next to the device you want to remove.
   

What's next?

• Growing Together: WebUSB Quick Start Guide- Simplify Your Hardware Setup for Dutchie Register
• Learn about printer and auto-print settings in the Dutchie POS Register