Contact Dutchie Support

Dutchie Support is at your fingertips with our Live Chat feature. You can talk with an agent by accessing the chat form in-product or from the support.dutchie.com help center.

From Dutchie Backoffice click the "?" icon (top right)

From all other products (e.g. support.dutchie.com, help center)

Click the green Ask a question button in the bottom right corner of the screen. When the widget appears, type in your question.

See contact details and status for more information! →

Dutchie offers phone support for all its products. Call the number below 24 hours a day for assistance.

Generate a VoiceAuth code

1. Call Dutchie Support at (866) 838-8244.
2. Tell the system whether you're calling as dispensary staff or about a personal account/order.
3. Describe the issue you need help with.
4. When the support agent asks you to verify your identity, open Dutchie Backoffice or Register.

5. In Backoffice: click the "?" icon in the top right corner, then select Dutchie Support Authentication at the bottom of the menu. 

   

6. On the Register: click the "?" icon at the bottom of the left rail, then select Dutchie Support Authentication. 
7. Dutchie Backoffice/Register will display a six-digit code — read it aloud to the agent.

Once the agent confirms your code, Dutchie Support will use it to verify your identity and connect you to a specialist.  See contact details and status →