We have updated our admin and customer help centers with new themes and designs that make it easier for customers to find the information, leading to a more seamless and efficient experience. The FAQs included in this article are designed to help you navigate the changes:
General FAQs
What is changing?
The biggest changes to help centers are aesthetics to mirror the themes and design of other Dutchie branded sites. There have been minor improvements to navigation, such as full-site navigation to article pages that allows more efficient access and better self-service.
Did the URLs change?
No. Both the admin help center and customer help center are still accessible via their respective URLs, support.dutchie.com (Admin) and help.dutchie.com (Customer). Any bookmarks or links to articles you have in place are still the same.
Can I access the new help center from a mobile device?
Yes. Our help center is still mobile responsive and can be access via your mobile devices.
Is the new design screen-reader compatible?
Yes. Users can still leverage screen-reader software with the new design and use it as they normally would.
Can I still access the help center from Dutchie Backoffice?
Yes. All links and access points to the help center will remain in place.
Content and functionality
Will existing content be updated or replaced?
No. All content in the help centers will remain the same. New content will continue to be added as we improve and make changes to products.
Is the search functionality still available?
Yes. The search functionality is still available.
Can I still access chat in the help center?
Yes. The chat feature in the help center still works the same and is located in the same place.
Will there be any new features or functionalities?
This redesign is mostly aesthetic. There are some design elements that make articles more accessible, but functionality and content in the help centers will remain the same.
Have any features or articles been removed?
No articles or features have been removed. You may notice a slight changes to help center navigation, but all content and features are the same.
Business impact
Will my Dutchie Ecommerce site be impacted?
No. This redesign only impacts Dutchie help centers.
Will this disrupt business workflow?
No. Access to help centers won’t be impacted.
Will my dispensary customers still have access to a help center?
Yes. The customer help center is still accessible at help.dutchie.com.