We have updated our admin and customer help centers with new themes and designs that make it easier for customers to find the information, leading to a more seamless and efficient experience. The FAQs included in this article are designed to help you navigate the changes:

• General FAQs
• Content and functionality
• Business impact

General FAQs

What is changing? 

The biggest changes to help centers are aesthetics to mirror the themes and design of other Dutchie branded sites. There have been minor improvements to navigation, such as full-site navigation to article pages that allows more efficient access and better self-service.

Did the URLs change?

No. Both the admin help center and customer help center are still accessible via their respective URLs, support.dutchie.com (Admin) and help.dutchie.com (Customer). Any bookmarks or links to articles you have in place are still the same. 

Can I access the new help center from a mobile device?

Yes. Our help center is still mobile responsive and can be access via your mobile devices.

Is the new design screen-reader compatible?

Yes. Users can still leverage screen-reader software with the new design and use it as they normally would. 

Can I still access the help center from Dutchie Backoffice?

Yes. All links and access points to the help center will remain in place. 

Content and functionality

Will existing content be updated or replaced?

No. All content in the help centers will remain the same. New content will continue to be added as we improve and make changes to products.  

Is the search functionality still available?

Yes. The search functionality is still available. 

Can I still access chat in the help center?

Yes. The chat feature in the help center still works the same and is located in the same place. 

Will there be any new features or functionalities?

This redesign is mostly aesthetic. There are some design elements that make articles more accessible, but functionality and content in the help centers will remain the same.    

Have any features or articles been removed?

No articles or features have been removed. You may notice a slight changes to help center navigation, but all content and features are the same.

Business impact

Will my Dutchie Ecommerce site be impacted?

No. This redesign only impacts Dutchie help centers.  

Will this disrupt business workflow?

No. Access to help centers won’t be impacted. 

Will my dispensary customers still have access to a help center?

Yes. The customer help center is still accessible at help.dutchie.com. 

Things to consider

• In order to build a campaign around a segment, the customer segment must be created first in Dutchie Backoffice.
• To take full advantage of these features, you must have Dutchie Ecommerce integrated with your Dutchie POS instance. Ecommerce features are not supported with Dutchie Plus.

Common campaigns you can build in Dutchie POS

• Weekly Specials - Inform customers about deals for the week.
• Win Back - Encourage repeat shopping with “Win back” discounts, targeted at consumers that haven’t shopped in a while.
• Birthday Deal - Build campaigns that offer customers deals on their birthday.
• Senior Deal - Build campaigns that offer deals to senior customers.
• View points online - Inform consumers that they can view their loyalty points & rewards when logged into Dutchie Ecommerce.

Use customer segments to build common marketing campaigns

Using segments to build your campaigns help you identify customers to target and help Budtenders internally to know which customers are in important target markets. For instance, when a customer is checking out at the register, and the Budtender sees they are part of a certain segment, they can offer them specials and other discounts based on their segment. It takes the guesswork out for Budtenders and brings more automation to the customer experience. 

Win-back campaigns

This campaign strategy helps you encourage repeat shopping with discounts targeting customers who haven’t shopped in your store in a certain period of time. The segment for this campaign is set up by default in Dutchie Backoffice and can be adjusted to fit your criteria. To set up a Win Back campaign: 

1. Go to Customers > Segments and Create a segment based on ‘Last Purchase Date’.
2. Select the Win back/dormant shopper segment.
3. Click the Segment details tab.
4. Under the Add customers who meet the following conditions section, create a segment based on the Last purchase date and set the number of days.
5. Use the email builder to create a campaign targeting customers in this segment and send.

Birthday campaigns

1. Go to Customers > Segments and create a segment based on an ‘Upcoming birthday’.
2. Create a Birthday discount and sync it with Dutchie Ecommerce.
3. Use the email builder to create a campaign targeting the segment.
   Tip: You can create multiple campaigns and schedule them for future dates. For instance: If you send a Birthday campaign for customers with a birthday in December, you can copy that campaign and schedule it to send on customers’ actual birthday later in the month. 

Senior discount

This can now be automated to capture all of the seniors in your system and eliminate the guesswork for Budtenders at the register.  

1. Go to Customers > Segments and create a segment based on Seniors.
2. Select the Age segment.
3. Click the Segment details tab.
4. Under the Add customers who meet the following conditions section, create a segment based on age and select enter the Age you want to define ‘Senior’ at your store.
5. Edit any existing Senior discount you have to key off of the segment rather than the customer group. Once this is done you can delete the existing customer group.
6. Create a campaign targeting the segment.
   

Non-segmented campaigns 

Not every campaign requires you to create a segment in the Backoffice. Campaigns like Weekly Specials and View Points Online are non-segmented.

Create a weekly specials campaign

This is a campaign you can use to target all customers and inform consumers about discounts at your store. 

1. Create the discount in Dutchie POS and sync it with Dutchie Ecommerce.
2. Create a campaign for the email builder that mentions the deals with links to the discount pages on Dutchie Ecommerce.
3. Schedule and send.

You can print a copy of your online menu directly from Dutchie Ecommerce. Printed menus are based on the current day and stamped with the date. 

Things to consider

• Only one “Order” filter can be selected at a time. There is currently no way to apply multiple filters when configuring the order you want items to appear on the menu.'
• Cannabis and Sales tax are not included on printed shop menus. Prices displayed are pre-tax pricing only.

Print a menu

To print a menu:

1. Go to the Menu tab. 
2. Click the Print button.
3. In the Printed Menu section, check or uncheck categories to configure what you want to print. 
4. Customize the rest of the Printed Menu as needed.
   Note: You can configure Strain type, Photos, Headers, and more. 
5. Click Continue. 
6. In the Options window select Print to print a copy of the menu and Save to save a PDF of the menu. 

Printed menu configuration

As you configure your printed menu the Preview will show the changes in real-time. 

• Required and recommended settings
• Anonymous guests
• Non-anonymous guests and patients

Required and recommended settings

If anonymous recreational transactions are not already enabled for your location, contact Dutchie Support to enable this feature.

There are two related options that you can turn on or off in the Backoffice under Settings > Location:

• Start new cart after checkout skips the guest list after completing a transaction and automatically opens a new anonymous cart. You can still access the guest list from the left-side menu as needed.
• Collect demographic data about anonymous customer prompts users to enter general information such as a customer’s date of birth, gender, and zip code. With the Start new cart after checkout enabled, this prompt appears when starting a new cart. Otherwise, it appears when checking in an anonymous guest.

Anonymous guests

1. To start a new order, click the cart icon from any screen in the Register, or click Anonymous Guest on the guest list.
   
2. If you have fulfillment/preorder features enabled, select Fulfillment or Standard. Otherwise, you’ll be taken directly to a new cart.
    
   • If you decide to attach a customer profile after opening a new cart, you can click the add customer icon next to Guest and either look up an existing customer profile or create a new one.
     
   • When searching for a customer profile to attach, if a cart already exists for a customer you’ll see Order in progress. Return to the guest list to open the customer’s in-progress cart.
     
   • Unlike the standard cart workflow, with the anonymous cart workflow, if you open a new cart and then navigate away from it without adding an item or attaching a customer profile, the empty cart is discarded and won’t appear in the guest list.
3. If Collect demographic data about anonymous customer is enabled under Settings > Location, fill out the information as required.
4. Add items. This saves the order and assigns a customer number to the cart. Note that the customer number and order number are appended to the URL, which allows you to refresh the page without being returned to the guest list or share the URL and open it on another register.
   
5. Complete the transaction according to your dispensary’s normal procedure.
6. After taking payment, click the Done button. If Start new cart after checkout is enabled under Settings > Location, clicking Done takes you to a new anonymous cart. Otherwise, you’ll be returned to the guest list.

Non-anonymous guests and patients

If you’ve enabled Start new cart after checkout, you can manually navigate back to the guest list as needed or click the add customer icon for non-anonymous or medical transactions.

Related articles

Learn more about processing transactions in Dutchie POS:

• Process a standard cart transaction
• Set up, create, and fulfill pre-orders
• Process returns and exchanges