Guestlist statuses help you keep track of guests and their carts through each stage of their shopping experience and monitor the status of pre-orders and delivery orders from E-Commerce menus.
Things to know
- Guestlist statuses are location-specific.
- If customers appear in the wrong status column when you scan them in, or if customers don't move to the correct status column at a given stage of the order workflow, you may need to update your guestlist status settings.
- If you don't see the Guestlist status, Order workflow, or Cards tabs shown below, this could be because you don't have the necessary Administrator permissions, or because the POS Status feature flag is not enabled for your location. Contact Dutchie Support to have this feature enabled.
Configure your guestlist
Go to Registers > Configure. The Guestlist status is selected by default. Here, you can:
- Add a new status.
- Click an existing status to change its name or color, or delete it.
- Click and drag statuses to change the order they appear in the Register.
Each status you create will appear as a column (or "swim lane") in your guestlist.
Once you've created your statuses, under Status settings, select a status for each of these scenarios/actions.
| Status setting | Description |
| Default status | Choose a default status for new orders, such as "checked in" |
| Notify button (for pre-orders) | Choose a status for orders to be routed to when you select the Notify button in the POS, such as "ready for pickup" |
| Pickup orders placed online | Choose a status for new pickup orders placed online. |
| Delivery orders placed online | Choose a status for new delivery orders |
| New in store order | Use if your store currently offers Dutchie Kiosk or if your store uses a fulfillment model where orders are processed in the back of house. |
| Curbside order | Choose a status for Curbside orders received from Dutchie E-Commerce. Note that this does not support curbside order types from third-party e-commerce integrations. |
| Drive-thru order | Choose a status for Drive-thru orders received from Dutchie E-Commerce. Note that this does not support drive-thru order types from third-party e-commerce integrations. |
| Skipped delivery order | Choose a status for delivery orders that could not be delivered successfully, such as "on hold". |
| Ready for delivery button | Choose a status for orders that are ready for delivery. |
| Start route button | Choose a status for orders to be routed to when you select the Start Route button in the POS, such as "out for delivery" |
Be sure to Save your selections before leaving this page.
Guestlist statuses for delivery
By creating guestlist statuses for delivery, you can set automatic status updates so delivery orders can automatically progress through the guestlist status columns based on established events:
- The Delivery orders placed online status is triggered whenever a new delivery order is placed via Dutchie E-Commerce.
- The Skipped delivery order status is triggered whenever a driver skips a delivery in the Dutchie Register or Mobile Checkout, such as when the customer doesn't answer the door, can't pay in full, or can't show an acceptable ID.
- The Ready for delivery button status is triggered when a dispatcher clicks Ready For Delivery when managing routes at the Register.
- The Start delivery route button status is triggered when a driver starts a route in the Dutchie Register or Mobile Checkout.
- If you're using the Onfleet integration, you can also designate a guestlist status for Onfleet delivery completed.