Customers can accrue Springbig loyalty points that they can redeem for discounts. This article shows how to sign customers up for Springbig and redeem their points for discounts in Dutchie POS.
Things to know
- Springbig is a third-party loyalty program that integrates with Dutchie POS and is different from Dutchie's built-in loyalty features.
- Before customers can redeem Springbig points, you need to set up Springbig discounts in the Backoffice.
Sign up a new member for Springbig
You can sign up new and existing customers for Springbig loyalty directly from the Dutchie Register. You can sign up members through the cart menu, or at checkout through the opt-in checkbox.
From the cart
- With a guest profile assigned, click the Register for Loyalty button.
- Confirm all the fields in the Loyalty Registration window are correct and click the Sign up button.
If you don't see the Register for Loyalty option, contact Dutchie support and ask to have the Register Loyalty Popup and Signup customer features enabled.
Opt-in at checkout
- After adding the items, click Select Payment Type.
- Select a payment type.
- Check the Sign Customer up for Springbig box.
Note: Dutchie does a phone number lookup to see if the member already exists in Springbig. If the customer’s phone number is attached to a profile in Springbig the Opt-in checkbox will not appear at the POS. - Click Pay.
Redeem Springbig loyalty points
Loyalty points to be redeemed or accrued during a store visit, the customer must be enrolled in the Springbig Loyalty Program.
- Add or scan items into the cart.
- Click the three dots … button.
- Select Redeem SB from the dropdown.
- In the redeem window, you will see all available offers and point balance.
- Click Add to select the offer or reward you want to redeem.