Drop excess cash from your registers periodically and close registers out at the end of a shift or the end of the day for security and smooth retail operations. You can also process cash transfers between registers, withdrawals, or deposits in the register or in the Backoffice.

• Things to consider
• Close out a register
  • Close out and print a Z report
  • Troubleshoot register close out over/short
• Drop cash from a register
• Transfer cash between registers
• Withdraw cash from a register (pay out)
• Deposit cash into a register (pay in)

Things to consider

• Only users with the View Register Transaction Data permission can access the cash management features described below.
• If you need to correct a mistake, make an adjustment in the Backoffice.
• Transfers, withdrawals, and deposits require you to select a reason. Be sure to set up your reasons in the Backoffice under Registers > Configure > Register adjustments.
• These actions can’t be backdated.
• If you forget to close out a register at the end of the day, close it out at the end of the next day or shift, including cash totals since the last close-out.
• Closing out or dropping cash may require a manager PIN depending on your settings. Contact Dutchie support to change this setting.

Close out a register

Close out each register at the end of each shift or the end of the business day. 

1. From the main menu, choose Cash management and then Close out.
   • The Start balance and Cash income are pre-populated for you based on the new balance that was entered the last time the register was closed out and the total of all cash transactions since the last close-out.
   • The Ending balance is also pre-populated and is the sum of the starting balance and cash income.
2. Count all the cash and coins in the drawer, then enter the total in Cash counted.
   • You can also click Edit Cash Details to count the number of bills of each denomination (i.e., one $100 bill, ten $20 bills, etc.)
   • When you’re finished, click Save and the total is calculated for you.
3. The Difference between the expected Ending balance and the Cash counted is calculated for you. If all transactions were processed accurately, and your cash count was accurate, this should be $0.00.
4. In the New Balance field, enter the opening amount you're leaving in the drawer as starting cash for the next shift. This amount will appear in the Start balance field (display only) and again in the New Balance field (which can be edited) the next time the register is closed out.
5. The Deposit is calculated based on the New Balance minus Cash counted. This is the amount you’ll deposit physically into a safe or bank. The deposit amount will also be reflected in your cash vault, if configured.
6. Optionally, enter a Note.
7. Click Close Out, then Save.

Close out and print a Z report

1. Go to Cash management > Close out.
2. Select Close Out.
3. In the Close Out screen, enable the Print Z Report on close out toggle.
4. Click Close out. 
5. Confirm the close out total and click Submit.

Troubleshoot register close out over/short

In the event there is a large amount of over/short on the closing report the cause may be from the register not being closed out at the end of the previous day. If a register isn't closed out, the starting balance carries over to the next day. To resolve this issue, the register must be closed out at the end of each day. To do this, follow these steps:

1. Go to Registers > Transactions.
2. Click into the register that needs to be closed out.
3. Adjust the date to the day that needs to be closed out (e.g. 03/18 - 03/19).
4. Click Run.
5. Check if there is a "Closeout - POS" action listed for that day.
6. If there is no "Closeout - POS" action listed, close out the register by clicking "Closeout" in the register menu.

For more information regarding the Closing Report, see Closing report breakdown. 

Drop cash from a register

Dropping cash from a register means that you take cash from the till and deposit it into a safe. For security purposes, you should periodically drop cash to limit the amount of cash in a drawer at any given time.

1. From the main menu, choose Cash management and then Drop Cash.
2. Enter the amount you're dropping in Cash Counted.
   • You can also click Edit Cash Details to count the number of bills or coins of each denomination (i.e., one $100 bill, ten $20 bills, etc.)
   • When you’re finished, click Save and the total is calculated for you.
3. Optionally, enter a Note.
4. Click Drop, then Save. If you've set up a cash vault, the dropped amount will be reflected there.

Transfer cash between registers

Transfer cash between registers as needed, such as when one register is low on $1 bills or quarters.

1. From the main menu, choose Cash management and then Transfer.
2. Choose the register you want to transfer cash to (To Register).
3. Enter the Amount you want to transfer.
4. Select a Reason. You can add or edit reasons in the Backoffice under Registers > Configure > Register adjustments.
5. Enter a Comment.
6. Click Transfer, then Save.

Withdraw cash from a register (pay out)

Withdraw cash from a register for reasons other than a cash drop, transfer, or close-out, such as petty cash or paying a vendor.

1. From the main menu choose Cash management and then Withdraw
2. Enter the amount you're withdrawing in Cash Counted.
   • You can also click Edit Cash Details to count the number of bills or coins of each denomination (i.e., one $100 bill, ten $20 bills, etc.)
   • When you’re finished, click Save and the total is calculated for you.
3. Select a Reason. You can add or edit reasons in the Backoffice under Registers > Configure > Register adjustments.
4. Enter a Note.
5. Click Withdraw, then Save.

Deposit cash into a register (pay in)

Deposit cash into a register whenever you need to replenish cash or coins from a bank or safe or to replace cash you withdrew earlier. You can also use this feature to set your opening balance for the day if it wasn't set by entering a New Balance when the register was last closed out.

1. From the main menu, choose Cash management and then Deposit.
2. Enter the Cash Counted.
   1. You can also click Edit Cash Details to count the number of bills or coins of each denomination (i.e., one $100 bill, ten $20 bills, etc.)
   2. When you’re finished, click Save and the total is calculated for you.
3. Select a Reason. You can add or edit reasons by going to Registers > Configure > Register adjustments.
4. Enter a Note.
5. Click Deposit, then Save.

Additional reading

• Learn more about Dutchie POS Register