Cova | Dutchie E-Commerce - How to process delivery orders with Cova and Onfleet

Learn how to process delivery orders with Cova point of sale and the Onfleet/Dutchie E-Commerce integration.

Things to know

You must have appropriate settings permissions on your Dutchie E-Commerce user account to view integrations and manage orders. Please see your account administrator to update your account.
Note: Cova is not integrated with Onfleet and orders must be closed separately within each platform.

When your customer places a delivery order through Dutchie E-Commerce, the new order will appear on your terminal.
Click the blue “Confirm” button to print a terminal receipt containing all order information. A text message is automatically sent to your customer confirming that you have received the order.
After clicking “Confirm,” a new order is automatically created in Cova and Onfleet. The order status in Dutchie E-Commerce is “Confirmed,” and the order status will appear in gray text to indicate that it is now being processed in Cova and Onfleet.
In your Dutchie E-Commerce Settings > Integrations > Onfleet > Settings, when the “Confirmation” option is selected for under “Setup,” new orders from Dutchie E-Commerce are sent directly to Onfleet upon confirmation of the order and placed in the "Unassigned" tasks.
Gather all items in the order and begin the task in Onfleet by assigning a driver for the delivery. Upon assigning a driver, Onfleet automatically sends a text message alerting your customer that their order is in transit.
After delivering and completing the order in Onfleet, it is automatically closed in Dutchie E-Commerce and moves into “Past Orders” in your Dutchie E-Commerce admin Orders page.

Close the order in Cova separately to complete the transaction and balance your inventory.