Dutchie POS | Dutchie Ecommerce - Sync discounts from Dutchie POS
Overview
Full-stack customers can use our Discount Sync feature to create discounts in Dutchie POS and sync them to Dutchie Ecommerce.
Value Add
Eligible discounts automatically push from Dutchie POS to Dutchie Ecomm and no longer need to be set up on both platforms.
Which Discounts Sync
Discount Sync works with Sales and Offers:
- Sale ~ % or $ off discount (e.g., 15% off).
- Offer ~ conditional reward offering (e.g., buy 2 get 1 free).
- Discounts with application thresholds are considered Offers.
- Discount Sync works with most discount restriction types in Dutchie POS. Discounts based on pricing tier criteria will not sync to Dutchie Ecommerce.
Additional configuration requirements exist for discounts in Dutchie POS to successfully sync to Dutchie Ecommerce. See Create a Sale or an Offer.
Table of contents
- Setting Up Ecomm-Syncable Discounts in Dutchie POS
- Experience in Dutchie Ecommerce
- Discount Sync Troubleshooting
Enable Discount Sync
Chain specials are not compatible with Discount Sync. Before enabling Discount Sync, end any active chain specials by setting their end dates in the past.
If chain specials and Discount Sync are active at the same time, chain specials will appear on your menu but will not be honored in the cart.
- In Dutchie Ecommerce admin, go to Settings > Integrations > Dutchie POS > Settings.
- Switch on the toggle for Discounts Sync.
Setting Up Ecomm-Syncable Discounts in Dutchie POS
This section zeroes in on the configuration needed for Discount Sync to work, meaning we won’t go through every field or discuss functionality.
If you aren’t already familiar with creating discounts in Dutchie POS, check out Manage discounts in the Backoffice to learn more.
- Go to Marketing > Discounts in Dutchie POS Backoffice for both versions and click Create Discount. Configurations will take place in the Details and Options tabs for both versions.
- Use the step-by-step guide or reference the table below.
Create a Sale or an Offer
| ‘Details’ Tab Field | How to Configure |
| Name | Enter a name for your discount |
| Code | Leave blank |
| Start | Enter date discount should start |
| End | Enter date discount should end |
| Application method | ‘Automatic’ |
| Discount stacking | Choose 'Yes' or 'No'.
*If 'Yes', please note that Discount Sync stacking settings will override any Ecomm stacking settings |
| Threshold | Choose ‘No threshold’, ‘Total items’, ‘Total spend’, or ‘Total weight’ (all options supported)
*Remaining fields will update if a threshold is chosen |
| Discount type (Offer only) | Choose ‘Mix and match’ or ‘Buy x get 1’ |
| Min. items/spend/weight (threshold configurations only) | Set the minimum item, spend, or weight threshold a customer needs to purchase to be eligible for discount |
| Discount method | Choose ‘Amount off’ each item or total, ‘Percent off’, or ‘Price to amount’ each item or total here
*’Price to cost plus percent’ NOT supported |
| Price to amount (Offer only) | Set total price or price for each item depending on selected ‘Discount method’ here |
| Discount amount (Sale only) | Set % or $ off amount |
| ‘Options’ Tab Field | How to Configure |
| Available online | Yes |
| Customer types | Leave blank |
| Locations | Leave blank to make the discount available on all Ecommerce menus associated with your LSP, or select specific locations. |
| Customer groups | Leave blank |
| Per customer limit | Leave blank |
| Include non-cannabis items | Yes. This must be set to Yes in order for discount sync promotions to populate on Ecommerce menus and for any non-cannabis items included in the promotion to work. |
| First time customer only | No |
Reorder and customize menu design in Dutchie POS
With Discount Sync enabled, the customization options from the Promote page of Dutchie Ecommerce Admin are managed in Dutchie POS under Marketing > Discounts. You’ll see an All discounts tab, which shows all discounts available in Dutchie POS, and an Available on Ecommerce tab, which only shows discounts synced to Dutchie Ecommerce.
To change the order in which discounts appear in Dutchie Ecommerce:
- Click Reorder and then click and drag discounts.
- Or, click the pencil icon in the Order column to enter an order value directly instead of clicking and dragging.
- Multiple discounts can use the same order value, which will group them together in the specials list on Dutchie Ecommerce.
All discounts set to Available online will have a new Customize menu design option under the ellipsis menu that will allow you to change and preview a discount’s Ecommerce display name, description, and image, all without leaving the Backoffice.
Experience in Dutchie Ecommerce
After your discounts are successfully set up in Dutchie POS they generally sync over to Dutchie Ecommerce immediately, but can take up to 10 minutes.
Once synced, products will automatically be discounted on your Ecommerce menu for any created Sales.
And any created Offers will display.
Note: When Discount Sync is enabled in Dutchie, any existing Sales you are running in Dutchie are automatically expired. This is to prevent a double discounting situation that would present if live Sales were migrated over from Dutchie POS. After Discount Sync is enabled, all Specials need to be created and managed within Dutchie POS (which will auto-sync to Dutchie Ecomm).
With Discount Sync enabled, menu design features are moved into Dutchie POS under Marketing > Discounts, and the Promote page in Dutchie Ecommerce instead has a View Menu Design option that displays the configuration from Dutchie POS.
Discount Sync Troubleshooting
“My special / discount isn’t automatically syncing from Dutchie POS to Ecomm.”
Check the discount setup to ensure the affected discount has the following configurations:
- Application method is set to Automatic
- Available online field is set to Yes
Manual, code, loyalty discounts, and discounts that are not available online will only appear in Dutchie POS.
Discounts based on product or inventory tags may take up to an hour to be fully functional in Dutchie Ecommerce because the discount itself and the associated tags may sync at different times. Other discounts typically sync to Dutchie Ecommerce instantly but may take up to 10 minutes.
“A past special is still showing on my website, but I don’t see it under the Promote tab.”
Log into Dutchie Backoffice to update it there and use Discount Sync.
“Do I need to do anything in Dutchie Ecommerce after I create a discount in Dutchie POS?”
Most discounts can now be fully managed in Dutchie POS with no action needed in Dutchie Ecommerce.
However, the setting to include non-cannabis items and restrictions based on pricing tiers must still be manually managed in Dutchie Ecommerce.
“Which discount features in Dutchie POS are not available in Dutchie Ecommerce?”
Discount restrictions based on customer data such as Customer Type, Customer Group, Purchase Limits, and whether the user is a first-time customer cannot be synced.
Discount rewards that depend on item cost data such as “price to cost plus %” cannot be synced.
“My stacking settings aren’t working correctly.”
Discount Sync stacking settings override Ecomm stacking settings.
“Can I change the display order of my specials?”
Navigate to Promote Reorder Mode drag each Sale/Offer card to the desired ranking position click Save.
- In case of rank conflicts, cards will default to display in order of expiration date.
“Why is the sale I built in the Backoffice not displaying on my Dutchie Ecomm menu?”
At this time, "Include non-cannabis items" must be set to Yes for discount sync promotions to populate on the Ecomm menu.