If you're a store that is set up with Greenline and a payment integration, use this article to learn how to process and refund Dutchie E-Commerce orders.
Things to know
- If you are using Greenline with Merrco, note that Merrco integrations are available in Canada only.
- If using an iPad, ensure it is up-to-date with the most current iOS.
Fulfill a Dutchie E-Commerce order
When a customer places a Pick-up Order through your Dutchie E-Commerce menu, the new order appears on the terminal (iPad) with an audio notification and also appears in the Parked Sales Queue in Greenline.
- Tap Confirm on the iPad or on the Orders page in Dutchie E-Commerce to acknowledge the order. This triggers a text or email notification to the customer to let them know that the dispensary is working on the order.
- Locate the order in the Greenline Parked Sales Queue and change its status to Ready for Pickup.
- Prepaid Orders: The order is sent to the Greenline Parked Sales queue for fulfillment, as well as the Sales List for revenue tracking. Order status should be managed from the Parked Sales queue.
- Non-Prepaid Orders: A new order is created in the Greenline POS, as well as in the Parked Sales queue. Fulfillment of the order should be managed in the Parked Sales queue and the order should be tendered at the POS.
- When the customer arrives to pick up the order:
- If the order is NOT prepaid: At the Greenline point of sale, the order should be tendered and payment should be accepted. Once the transaction is complete, the order should be moved into Completed status in the Greenline Parked Sales queue.
- If the order is prepared: Move the order into Completed status in the Greenline Parked Sales queue.
Refund a Dutchie E-Commerce order
- Locate the order in your Dutchie E-Commerce Orders page under Past Orders.
-
Select Cancel Order.
Note for Merrco transactions: If you need to cross-reference a Dutchie E-Commerce order with the corresponding transaction in Merrco (Netbanx), click View Merrco ID within the Payment section of the order details at the top of the page.
- Select a reason for the cancellation and click Submit.
- A confirmation page will appear indicating the total amount of the order to be refunded. When you click Confirm, the order will be canceled in Dutchie E-Commerce and a credit will be processed in your payment processing account. Now that you've canceled the order in Dutchie E-Commerce, refund the order in Greenline to balance your inventory.