Billing Period Standardization
Beginning April 1, 2023, we will be aligning Point of Sale (POS) billing periods to begin on the 1st of every month. With this change, you will receive a prorated invoice to have your existing billing aligned so your following full invoice will begin on April 1. Moving forward, all invoices will be standardized to reflect one calendar month as the billing period.
Payment Terms Extension
We are updating our Point of Sale (POS) billing system to reflect our standard payment terms to 30 days. New invoices received from Dutchie will reflect the payment due date as the date of invoice plus 30 days.
Below are some frequently asked questions regarding our upcoming billing changes.
Billing Period Standardization
Q: Will this change affect all my invoices received from Dutchie?
A: No, this change will only impact Point of Sale (POS) invoicing. POS invoice numbers begin
with the “INV-” prefix followed by a five-digit invoice number (i.e., INV-# # # # # format). All other
invoicing will remain separate and unchanged. For example, if you have E-Commerce invoices,
these will be unchanged.
Q: What if my invoices are quarterly or annual versus monthly? Will there be any
changes to my invoices or billing cycle?
A: No, billing cycle changes will be made. You will keep your existing billing cycle. Annual
invoicing will remain unchanged; at the end of each billing year, you will receive your next
invoice picking up where the last had left off. For customers with quarterly invoices, you will
receive an invoice to align your billings all to the next fiscal quarter start date (1st). After all
subscriptions have been aligned to the next fiscal quarter start, you will receive a full quarter
invoice picking up from the first of that next fiscal quarter.
Q: Will my invoicing structure be impacted by this update?
A: No, your invoice structure will remain the same. If you receive invoices broken out by state,
location, or account level, you will continue to receive the same format on the invoices.
Q: Why are these changes being made?
A: These changes are being made to eliminate non-synchronous billing periods and streamline
the overall invoice billing process and presentation. We are continuously striving to make billing
cleaner and easier to understand so our customers can spend less time reconciling invoices.
Q: Will this update have any impact on my existing pricing agreement or rate structure?
A: No, your agreed upon pricing and rate structure will not be impacted and remain the same.
Payment Terms Extension
Q: Will the due date of my invoices change?
A: Invoices that have already been billed will remain with the previous 10-day term length. New
invoices generated after the update will reflect the 30-day term and have a payment due date 30
days from the invoice date.
Q: If I have an agreement with 30-day terms, will my terms be extended an additional 30
days?
A: No, agreements with 30-day terms stated within will remain in effect for the duration of the
agreement. Additional terms extensions exceeding the system updated terms of 30 days would
require finance approval and contract renegotiation to be considered.
Q: My terms have always been set at 10 days. Do I need to renegotiate my contract for
the 30-day term extension to take effect?
A: No, Dutchie is electing to extend all of our customer’s terms to 30 days to align with industry
standards.