In this article, you'll learn how to use the Dutchie help center search bar to find articles instantly, how to dig deeper into search results, and how to refine your help center searches by using some additional search options.
Using the search bar
For instant search results, type your search term
When you first start typing in the search field, some initial suggestions for articles will instantly appear.
You can click any of the articles in the drop-down to go directly to the article. The search dropdown
- Uses a partial word search
- Includes article titles only, not body text or labels of articles
For comprehensive search results, press Enter after you type your search terms
For additional, more comprehensive search results, press Enter after you type your search terms. Search results appear as a list on the search results page.
Comprehensive search:
- Uses full word search, not partial word search
- Includes titles, body text, and labels
Narrow search results by product
By default, the search results page returns articles from all of Dutchie's supported products and services. If you are looking for results for a specific product, click its category in the sidebar.
Use advanced search options to narrow search results
You can narrow your search result by using these additional options.
| Action | How to | Example |
| Find multiple words | Use double quotes (") around each word to find content that contains all those words. | For example, "article" "title" "section" "author" retrieves content that contains all four words, in any order. Note: make sure you put spaces between the search words or they won’t be searched separately. |
| Find a phrase | Use double quotes (") around a phrase to find content that exactly matches a phrase. | For example, "article title" retrieves all content that contains the words article and title, in that order. |
| Exclude results containing certain word | Use the minus symbol (-) in front of the search term to exclude articles that contain that word from your search. | For example, reporting bugs -support returns content containing the words reporting and bugs, but excludes those that contain the word support from the result set. |
| Combine actions for advanced search | Combine the above actions to narrow your results even further | For example,"reporting bugs" -support returns hits for content that contains both the words reporting and bugs, but does not contain the word support. |
What are content tags and how are they used?
Content tags are terms assigned to articles to group them by a common attribute or theme. Content tags appear as a link in the Related to section at the bottom of the page. You can click the tag to view a search page displaying all other content in the help center with the same tag.
For example, the image shows an article with the assigned tag, Budtender Toolkit. If you click the link, the search results page will yield all of the help center content with the same tag.
Toolkit content tags and meanings
While there are more content tags available in the Help Center, toolkit tags are groups of articles and categories that highlight important help resources useful for onboarding and staff training. These tags are named around specific roles and categories to group related content. Current toolkit tags in the help center are listed below:
Tags
This tag identifies articles that are useful for support, training, and quick resources for budtenders.
This tag identifies articles that aid cultivation functionality within dutchie.
This tag highlights articles that help with training and quick resourcing for dutchie’s delivery functions.
Articles to help with hardware setup, support and troubleshooting.
Use this tag to find articles to help understand our integration partners and how this applies to your dutchie software.
Identifies articles to help support staff training and quick resourcing within a managers role of responsibilities.
This tag highlights articles that help you set up, modify, and use the marketing functions in dutchie.
Articles to help you with training, functionality, features and troubleshooting Dutchies payments offerings.
A group of articles to help you with tax changes, set up and modification.
Articles to help with training and quick resourcing for Greenbits delivery.