The Settings page in Dutchie Connect serves as your primary hub for updating account details, managing security and password settings, and updating your brand's logos and descriptions. From here, Brand Admins can navigate to the Users page to manage team access, allowing them to add or remove team members, assign specific roles, and control app permissions at any time.
Logging in
You can access Dutchie Connect at connect.dutchie.com. When your account is created, you'll receive an invite email at your work address. New accounts use a +connect email suffix (e.g., yourname+connect@yourbrand.com).
Resetting a forgotten password
If you've already been set up in Dutchie Connect, you can reset your own password from the login screen:
- Go to connect.dutchie.com.
- Click Forgot password? on the login screen.
- Enter your email address and follow the instructions sent to your inbox.
If your account hasn't been created yet, password reset won't work. Contact Dutchie Support to request access.
Invite link expired or not received
Invite links expire after 7 days. If yours has expired, try using Forgot password? on the login screen — this should also work in place of an expired invite link.
If you never received your invite, check your spam or junk folder first. If it's not there, contact Dutchie Support and a new invite can be sent.
Update your account information
Go to Settings > Account to update your personal account information and change your password.
Account Information
- First Name
- Last Name
- Phone Number
Password and Security
- Current Password
- New Password
- Confirm Password
Adding & Editing Users
Go to Settings > Users to view, add, and edit users with access to your brand.
Fields you can view from the Users screen:
- Name - User name (Required)
- Email - User email (Required)
- Phone - User phone number (Optional)
- Parent Brand - Parent brand associated with the user (Required)
- Role - User or Admin role (Required)
How do I add a new user? If you’re a Brand Admin, navigate to the Users page and click Add User. Fill in the required fields, then assign a role, and check the app access permissions you want them to have. Click Save Changes, this will send the new user an invite to the Connect portal.
How do I update a user's information? Find the user in your list, open their profile, make your changes, and click Save Changes. Updates take effect immediately.
Roles & App Access
What's the difference between roles?
- Brand Admin can manage users and all app access within the brand account.
- Brand User has access only to the specific apps you enable for them (Catalog, Promotions, Intelligence, Advertising, Purchase Orders).
What do the App Access checkboxes control? Each checkbox grants access to a specific product within the platform. A user only sees the apps you've enabled, unchecked apps won't appear in their navigation.
- Catalog: build and manage product data, imagery, and descriptions
- Promotions: create and manage promotional pricing and deals
- Intelligence: view sales, market, and performance reporting
- Advertising: manage and monitor ad campaigns
- Purchase Orders: view and manage purchase order workflows
Can I change a user's role or app access after they've been created? Yes. Open their profile, update the role or checkboxes as needed, and click Save Changes.
Passwords
How does a new user set their password? When you add a user, they'll receive an email invitation with a link to set their own password. The link expires after 7 days, if it expires, use Reset Password to send a fresh one.
How do I reset a user's password? Open the user's profile and click Reset Password. This sends them an email with a link to create a new password. Their current password remains active until they complete the reset.
Can I set a password on behalf of a user? No. For security, passwords are always set by the user themselves via the emailed link.
Deleting Users
How do I remove a user's access? As a Brand Admin, open their profile and click Delete User. This immediately revokes their access to the platform. This action cannot be undone, if the person needs access again later, you'll need to create a new account for them.
What happens to the data a deleted user created? Their content (catalog edits, promotions, etc.) remains in the platform. Only their login access is removed.
Troubleshooting
A user says they never received their invitation email. Ask them to check their spam or junk folder first. If it's not there, open their profile and click Reset Password to resend the link. Make sure you check the user’s email address to make sure it contains the correct email address (including any +connect) requirements.
A user can log in but can't see a specific app. Check their App Access settings the app's checkbox may not be enabled. Open their profile, check the appropriate box, and save.
I'm getting an error when I try to save a new user. Make sure all required fields (marked with a red asterisk) are filled in and that the email address isn't already associated with an existing account on this brand.