Learn how to set up "Scan failed" warnings in Dutchie POS to warn cashiers when an item isn't scanned properly.
The Scan failed warning is an optional safeguard that alerts cashiers if an item wasn't scanned successfully and prevents them from adding more items to the cart until they acknowledge and dismiss the warning. This feature helps prevent lost revenue, maintain accurate inventory, and avoid compliance issues by reducing the chances of a cashier mistakenly placing unscanned items into a customer's departure bag.
When this warning is not enabled and an item isn't scanned successfully the Register shows a Package not found error but does not prevent adding more items.
Enable the warning
Enabling Scan failed warnings requires Administrator permissions.
This setting is location-specific.
- Go to Settings > Location.
- Scroll to the Point of Sale section.
- Check the box for Show error modal in cart if package not found.
- Click Save.
- Repeat the above steps for any additional locations.
How it works
The warning is triggered when:
- The scanned package does not exist in your inventory
- The scanned package isn't in the correct sales floor room
- The associated Catalog product is set to Available on point of sale = No. This setting exists on both the Details tab (which applies to all locations) and the Location details tab (which applies only to the location you're logged into). Be sure to check both tabs on the product entry.
A similar warning appears if the barcode is damaged or otherwise unreadable.
Cashiers must manually dismiss the warning before they can continue adding items.